Service Coordinator

We are looking for a Service Coordinator to coordinate and manage daily field service activities, technician schedules, customer communication, and service documentation.

Qualification - Diploma/Btech

The ideal candidate should have good coordination, communication, follow-up and organizational skills and be comfortable working with technicians, customers and internal teams.

Key Responsibilities

• Assign technicians and mechanics to service locations based on job priority, manpower availability and operational requirements.
• Prepare daily service schedules and communicate them to the service team.
• Coordinate with customers regarding site visits, service activities and job completion.
• Follow up with technicians and mechanics to ensure assigned jobs are completed on time.
• Track pending service jobs and spare-parts requirements.
• Coordinate with Operations, Marketing, CRM and Service Teams for smooth execution of service activities.
• Collect service reports from technicians/mechanics and ensure proper documentation after each site visit.
• Maintain service records, schedules and follow-up reports.
• Handle customer queries and coordinate timely resolution of service-related issues.

Candidate Profile

• Good communication and interpersonal skills.
• Strong coordination and follow-up ability.
• Basic knowledge of MS Excel/Office.
• Ability to manage multiple service jobs and priorities.
• Experience in service coordination, field operations, customer service or technical service will be an advantage.
• Freshers with good communication and coordination skills may also be considered.

What We Offer

• Full-time position
• Structured working hours
• Opportunity to work with a field service and operations team
• Career growth opportunities

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person