Service Coordinator

Are you ridiculously organised, great with people and the kind of person who likes keeping all the moving parts moving? We might just have the job for you.

Argus Fire Protection has been keeping New Zealand buildings and people safe for over 40 years, covering everything from fire system design and installation through to ongoing testing, servicing and maintenance.

Our Wellington branch is busy, growing and full of personality - and we're looking for a Service Coordinator to join our Service team.

This isn't a role where you'll spend your day quietly ticking boxes.

You'll be right in the middle of things - coordinating technicians, managing schedules, keeping an eye on our busy Service inbox, organising jobs and site access, following up isolations, talking with customers, and generally helping make sure the wheels keep turning.

We're looking for someone who can think on their feet, change direction when needed, and still keep track of the details.

What you'll be doing

You'll be an important link between our customers, technicians, Service Managers, and the administration team, with responsibility for things like:

• Monitoring and actioning our busy Service inbox, where work orders, POs, job requests, isolations, access information, and customer correspondence arrive throughout the day.
• Coordinating and scheduling our Service technicians
• Keeping jobs moving from the initial request through scheduling, completion, and invoicing.
• Managing and following up on isolation requests
• Opening jobs, raising purchase orders, maintaining accurate and up-to-date information
• Talking to customers, technicians, and suppliers, creating and maintaining relationships
• Supporting the wider Wellington Service team wherever needed.

Who are we looking for?

We're looking for someone who is naturally organised and likes taking ownership.

You'll also need:

• Strong organisation, scheduling and time-management skills.
• Great attention to detail.
• Confidence juggling multiple priorities in a busy environment.
• A proactive, solutions-focused approach.
• Excellent written and verbal communication.
• A genuine commitment to good customer service.
• Confidence using Microsoft Office and learning different systems.
• The ability to work independently while also being very much part of a team.
• A sense of humour - it definitely helps around here!

Previous experience in service coordination, administration, construction, fire protection, or building services would be great, but we're also interested in someone with the right attitude, transferable skills, and willingness to learn.

And what are we like?

We're a busy branch, but we're also a close team.

We work hard, help each other out, and genuinely want the people around us to succeed. There'll be plenty to learn and plenty going on, but you'll have people around you who will support you while you get your feet under the desk.

We take our work seriously - ourselves, slightly less so**.**

So, if you're organised, proactive, good with people, and looking for a role where you can genuinely become part of the team rather than just another person behind a desk, we'd love to hear from you.

Apply online with your CV and a covering letter telling us a little about yourself and why you think you'd be a great addition to our Wellington team.