Service Coordinator

About SEM Windows

SEM Windows is a leading supplier of high-quality aluminium windows and doors across Australia. We work closely with builders, developers, architects and homeowners to deliver reliable products and professional service across a wide range of residential and commercial projects.

As our business continues to grow, we are seeking an organised and customer-focused Service Coordinator to join our Victorian head office and support our after-sales service operations.

About the Role

As a Service Coordinator, you will be an important part of our after-sales team, helping ensure customer enquiries, warranty matters and service requests are handled efficiently and professionally.

You will coordinate service activities from initial enquiry through to resolution, working closely with customers, service technicians and internal teams including production, logistics and project teams.

This role would suit someone who is highly organised, enjoys problem-solving and is confident communicating with both customers and internal stakeholders.

Key Responsibilities

• Manage warranty enquiries, warranty claims, service requests and service quotations in a professional and timely manner.
• Coordinate and schedule service appointments with customers, technicians and other relevant parties.
• Follow up outstanding service matters and ensure customers are kept informed of progress.
• Investigate product and service-related issues and coordinate appropriate solutions with internal departments.
• Liaise with production, logistics, project and other internal teams to resolve after-sales issues.
• Prepare and follow up service quotations where required.
• Maintain accurate and up-to-date records of customer communications, service requests, actions and resolutions.
• Monitor outstanding service cases to ensure matters are progressed and closed in a timely manner.
• Identify recurring product or service issues and provide feedback to support continuous improvement.
• Assist in improving after-sales processes and overall customer experience.

About You

To be successful in this role, you will ideally have:

• Minium 1 year - experience in Aluminium Windows customer service office role.
• Strong organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• The ability to manage customer expectations professionally, including when dealing with complaints or challenging situations.
• Strong attention to detail and the ability to manage multiple service cases simultaneously.
• The ability to work effectively in a fast-paced environment.
• Good computer skills, including proficiency in Microsoft Office.
• Experience within the construction, building products, windows and doors, or manufacturing industry will be highly regarded.

Why Join SEM Windows?

• Join a growing Australian business with an established presence in the window and façade industry.
• Work in a supportive and collaborative team environment.
• Develop your experience across customer service, warranty management and construction-related after-sales operations.
• Opportunities for career development and progression as the business continues to grow.
• Competitive remuneration based on skills and experience.

How to Apply

If you are an organised, proactive and customer-focused professional who enjoys solving problems and coordinating outcomes, we would love to hear from you.

Please submit your resume and cover letter via SEEK.

SEM Windows looks forward to welcoming the right person to our team.