Service Coordinator

Service Coordinator – Mobile Industry

Job Summary

Experienced Service Coordinator with a strong background in the mobile phone and electronics industry, responsible for coordinating service operations, managing customer concerns, and ensuring timely repair and delivery of devices. Skilled in customer service, service center coordination, warranty handling, inventory management, and communication with technicians, customers, and management.

Key Responsibilities

• Coordinate daily activities of the mobile phone service center and ensure smooth service operations.
• Receive customer devices and create service requests/job cards with accurate details.
• Coordinate with technicians for diagnosis, repair, testing, and timely delivery of mobile devices.
• Handle customer inquiries, complaints, and service-related issues professionally.
• Track repair status and provide regular updates to customers.
• Manage warranty and out-of-warranty service processes, including documentation and approvals.
• Coordinate with mobile brands, distributors, vendors, and authorized service teams when required.
• Maintain records of repaired devices, spare parts, service requests, and customer details.
• Monitor service turnaround time (TAT) and ensure timely completion of repairs.
• Coordinate spare-parts requirements with the inventory/store team.
• Prepare daily, weekly, and monthly service reports for management.
• Ensure proper handling, storage, and security of customer devices.
• Follow company service policies, quality standards, and warranty procedures.
• Support customer retention by providing professional and efficient after-sales service.
• Industry Experience
• Experience in the mobile phone/mobile electronics industry with knowledge of smartphones, accessories, common hardware and software issues, and repair/service procedures.
• Familiarity with mobile brands, warranty policies, spare-parts coordination, and after-sales service operations.
• Experience coordinating between customers, technicians, service centers, distributors, and brand representatives.

Key Skills

• Service Center Coordination
• Customer Relationship Management
• Mobile Phone Industry Knowledge
• Warranty & Claims Processing
• Repair & Service Coordination
• Spare Parts Coordination
• Complaint Resolution
• Inventory & Documentation
• Service TAT Management
• MS Office / Excel
• Communication & Team Coordination

Interested candidates can send their resume - 9656441133

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule

Work Location: In person