Service Coordinator

Service Coordinator

Department: Service

Reports To: Service Executive

Location: Billerica, MA

Employment Type: Full-time

Job Summary

The Service Coordinator supports day-to-day service operations for a construction company by scheduling service work, coordinating technicians and subcontractors, communicating with clients, and ensuring projects are completed efficiently, on time, and within scope. This role serves as a key link between the field, office, and customers.

Key Responsibilities

• Schedule and coordinate service calls, maintenance work, and small construction projects
• Dispatch field technicians and subcontractors based on availability, skill set, and job priority
• Communicate with customers regarding scheduling, job status, delays, and completion
• Prepare work orders, service tickets, and job documentation
• Track job progress and ensure timely completion of service requests
• Coordinate materials, equipment, and permits as needed
• Maintain accurate records in service management or project tracking systems
• Assist with invoicing by verifying completed work, labor hours, and materials used
• Handle customer inquiries and resolve service-related issues professionally
• Support service managers with reporting, job tracking, and workflow improvements
• Ensure compliance with company safety policies and construction regulations

Qualifications

• High school diploma or equivalent (Associate’s degree preferred)
• 2+ years of experience in service coordination, construction administration, or a related role
• Knowledge of construction processes, service workflows, and terminology
• Strong organizational and time-management skills
• Excellent communication and customer service abilities
• Proficiency with Microsoft Office Suite.
• Ability to multitask and work effectively in a fast-paced environment

Preferred Skills

• Experience in construction trades (HVAC, plumbing, electrical, or general construction)
• Familiarity with work order systems or project management software
• Problem-solving skills and attention to detail
• Ability to work collaboratively with field crews and management

Physical & Work Requirements

• Office-based role with occasional site visits
• Ability to sit, stand, and use office equipment for extended periods
• May require flexible hours to support service operations

Compensation & Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time of and holidays
• 401(k) plan
• Opportunities for growth and advancement

Pay: $50,000.00 - $70,000.00 per year

Work Location: In person