Service Coordinator

Company Overview:

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com (http://www.everonsolutions.com/) or follow us on LinkedIn. (https://www.linkedin.com/company/everon-solutions)

Essential Duties and Responsibilities:

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech

productivity.

• Responsible for creating work orders, providing status to customer and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order material and equipment.
• Receive material/equipment and issue material and equipment to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers and technicians.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma or General Education Degree (GED)
• Minimum 3 years of experience performing administrative duties required within a sales or service industry

and working knowledge of ERP systems preferred

• Proficient in Microsoft Office (Word, Excel & PowerPoint)

Experience/Requirements:

• Must possess good decision making skills, be very organized and detail oriented.
• Must have excellent oral and written communication.
• Ability to use discretion. Problem Solving and ability to escalate matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit and twist; use hands and

arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and

walk.

• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25

pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to

adjust focus.

• Must be able to drive a motor vehicle while seated for extended periods, and be able to drive at night.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions
Work Environment:

• Normal office environment.
• The noise level in the work environment is usually moderate.

Pay and Benefits Disclosure

Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.