Service Coordinator

1.1. Service Job Order Management

1.1.1. Receive, document, process, and track all service requests and job orders from clients.

1.1.2. Ensure proper encoding and updating of service documentation from initiation to completion.

1.1.3. Monitor job order status and ensure timely completion of all service activities.

1.2. Client Coordination and Communication

1.2.1. Serve as the primary point of contact for clients regarding service concerns, updates, and follow-ups.

1.2.2. Provide timely updates to clients regarding job order progress, scheduling, and completion status.

1.2.3. Coordinate client instructions, complaints, and service requirements to the appropriate service teams.

1.3. Preventive Maintenance (PMS) and Service Reminders

1.3.1. Monitor equipment service schedules and ensure timely reminders for preventive maintenance (PMS).

1.3.2. Coordinate with clients to schedule PMS activities based on agreed timelines.

1.3.3. Maintain updated records of service history, maintenance schedules, and next due servicing.

1.4. Troubleshooting and Technical Coordination

1.4.1. Receive initial troubleshooting concerns from clients and perform proper screening of issues.

1.4.2. Coordinate with technical/service teams for diagnosis, site visits, and resolution of equipment issues.

1.4.3. Ensure proper escalation of urgent or critical service concerns to the appropriate departments.

1.5. Quotation and Service Proposal Coordination

1.5.1. Assist in preparing and coordinating service quotations, repair estimates, and maintenance proposals.

1.5.2. Collaborate with the service team to ensure accuracy of technical details and pricing.

1.5.3. Submit quotations to clients and follow up for approval and confirmation.

1.6. Reporting and Management Updates

1.6.1. Prepare and submit regular reports on service progress, job order status, and client account updates.

1.6.2. Report critical issues, delays, and service concerns to the Sales Manager or immediate superior.

1.6.3. Maintain accurate service records for monitoring and management review.

1.7. Customer Support and After-Sales Service

1.7.1. Answer customer inquiries via phone, email, or other communication channels.

1.7.2. Provide initial assessment of service concerns and direct issues to the proper technical channels.

1.7.3. Ensure consistent after-sales support to maintain customer satisfaction and retention.

1.8. Documentation and Record Management

1.8.1. Maintain organized records of service reports, job orders, warranties, and client service history.

1.8.2. Ensure all service-related documents are properly filed and easily accessible for reference and audit purposes.

1.9. Continuous Coordination and Improvement

1.9.1. Work closely with Sales, Service Technicians, Warehouse, and Parts teams to ensure smooth service operations.

1.9.2. Identify recurring service issues and assist in process improvement initiatives.

1.10. Perform other duties and responsibilities as may be assigned by the immediate superior.

Job Type: Full-time

Pay: Php20,000.00 - Php26,000.00 per month

Benefits:

• Additional leave
• Health insurance
• On-site parking

Experience:

• heavy equipment: 3 years (Required)

Work Location: In person