Service Coordinator

As our Service Coordinator you’ll be the central point of contact for coordinating service work, supporting our technicians, and ensuring that all service administration is completed efficiently and accurately. Working closely with the Service Manager and wider team, you’ll help us deliver a high standard of customer service and keep operations running smoothly.

So, if you are organised, can build good working relationships with our customers, and know your way around a spreadsheet or two, this outstanding opportunity awaits you! Bonus points if you’ve got a soft spot for tractors, wellies and cups of tea!

Job Type & Hours: Full time/ Permanent/ 8am – 5pm, Monday - Friday

Location: Dumfries Depot (DG1 3UB)

Main Duties & Responsibilities:

• Supporting the Service Manager with administration tasks such as invoicing, machine registrations and contract set-ups.
• Raising/processing job cards and supporting the scheduling and workflow of workshop activity.
• Updating customers on work progress and responding to customer queries via phone, email or in-person, helping to resolve queries efficiently.
• Maintaining clear records, ensuring workshop documentation is accurate and up to date.
• Preparing reports and assist with tracking workshop productivity and performance metrics.
• Assisting with the administration of warranty claims.
• Completing times and wages reports and customer cost sheets as required.
• Liaising with external companies (e.g. haulage) and internal departments (e.g. parts) to ensure an effective and efficient service.

What we’re Looking For:

• Previous experience in an administrative role (experience in service administration is highly desirable).
• Knowledge of agricultural equipment and farming practices is highly desirable.
• Strong organisational skills with the ability to prioritise work effectively and deal with strict deadlines.
• Ability to work as part of a team in order to ensure the best outcomes for the customer.
• Good IT skills with the ability to use standard IT applications and learn new platforms/systems easily.
• Strong communication skills with the ability to build and maintain excellent working relationships with colleagues and customers.

Why Join Cornthwaite Group?

• 33 days holiday per year (including bank holidays)
• Buy/Sell annual leave scheme
• Access to 24/7 confidential helpline and counselling
• Online GP access for you and your immediate family
• Staff discounts for parts, equipment and merchandise in our shops
• Company sick pay scheme
• Pension scheme with employer contributions
• Business casual dress with branded workwear available
• Convenient location and free on-site parking
• Ongoing training and development opportunities
• A supportive and friendly environment

Cornthwaite Group are a leading supplier of global agricultural and horticultural brands and are one of the largest John Deere dealerships in the UK. We support our customers with quality products, outstanding aftersales and leading technology solutions.

We believe in equality of opportunity, positive and respectful work environments, and recognise that our people are key to our continued success.

For more information on the company and our vacancies, please visit our website www.cornthwaitegroup.com

Work Location: In person