Service Coordinator

Company Description

Thermosystems is a manufacturer's representative for commercial heating ventilation and air conditioning (HVAC) products based in Elmhurst, Illinois with offices in Elmhurst, Peoria, Romeoville, and Chicago. We have an applied sales team, parts department, and full-service department to support the products we represent.

We offer medical, dental and vision insurance, along with, short term disability, life insurance, paid time off, paid holidays, 401k/profit sharing programs, and more! Founded in 2000, Thermosystems has grown tremendously since opening our doors and we have many opportunities for advancement and additional training to support employee success. Thermosystems is an equal opportunity employer.

Responsibilities :

· Work with both internal and external customers to coordinate service work.

· Demonstrate independent judgment by working with customers on issues regarding their service needed, finding ways to solve problems and/or troubleshoot to achieve the wanted result.

· Communicate with external customers on a regular basis about job status, operations, customers need, and more.

· Offer both billing and collects support which is an integral part of the company’s financials.

· Manage all customer service repair work orders from start to finish including scheduling, tracking, ordering parts, subcontractor management, startup management, warranty management, close-out, and invoicing.

· Maintain great relationship with customers by providing best-in-class customer service and ensure all service requirements are met.

· All other duties assigned.

Qualifications:

· Associate degree in related field is preferred.

· Proven experience in service coordination.

· Must have background using Microsoft 365 Suite.

Knowledge, Skills, and Abilities:

· Team player and willing to help others.

· Strong work ethic.

· Willingness to ask questions.

· Strong problem solving and critical thinking skills.

· Ability to work under pressure, adapt, and meet deadlines.

· Self-motivated and can work independently.

Job Type: Full-time

Pay: $58,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person