Service Coordinator

Who Are We?

Delta Electronics is a global technology leader delivering advanced power and energy management solutions that enable a more sustainable and connected world. Delta Australia offers the opportunity to work with advanced technical infrastructure, including hyperscale and enterprise data centres, high-efficiency power train solutions, energy storage systems, electric vehicle charging solutions, and next-generation power conversion technologies.

Delta tackles complex challenges in power electronics, thermal management, high-availability data centre infrastructure, grid integration, and energy efficiency, by developing solutions that power AI workloads, harness renewable energy sources, enable smart electrical networks and decarbonise our customers commercial and industrial operations. Headquartered in Taiwan, we invest over 7% of our annual sales revenues into R&D and have over 80 manufacturing plants and offices worldwide.

Delta provides an environment where technical talent can solve real-world challenges. Join Delta to work with cutting-edge technologies and make a measurable impact at a global scale. Learn more about Delta Electronics Australia at deltaelectronics.com.au.

Role Description

The Service Coordinator (Sydney based) supports the effective delivery of field and customer service activities by coordinating service requests, scheduling field service engineers, administering work orders, assisting with managing parts and purchase requirements, maintaining accurate records, and keeping customers and internal stakeholders informed. Working closely with the Customer Care Manager, Field Service Engineers, Sales, Finance, Logistics, customers, suppliers, and subcontractors, this role helps ensure service work is planned, documented, invoiced, and completed safely, efficiently, and to agreed service levels.

Key Responsibilities

Service Coordination & Administration

• Coordinate incoming service requests, assess priorities, create and maintain service work orders in Delta management tool, and ensure accurate customer, equipment, and job information.
• Schedule and dispatch Field Service Engineers, Technicians, and approved subcontractors, balancing customer priorities, skills, location, availability, and service-level commitments.
• Communicate appointment details, progress updates, delays, and completion status to customers and internal stakeholders in a timely and professional manner.
• Coordinate parts, tools, site access, permits, inductions, travel, and other requirements needed for planned and reactive service work.
• Work with internal teams to raise and administer purchase orders, subcontractor orders, goods receipts, and other service-related transactions in accordance with company processes.
• Monitor open work orders, technician reports, outstanding parts, follow-up actions, and ageing jobs through to completion and closure.
• Review service documentation for completeness, including worksheets, timesheets, expenses, customer sign-off, photos, and supporting records.
• Prepare service jobs for invoicing by validating labour, materials, travel, purchase orders, warranty status, and contractual requirements.
• Maintain service schedules, customer records, equipment histories, action logs, and document control systems with a high level of accuracy.
• Produce operational reports on utilisation, response times, open jobs, completion status, invoicing readiness, and service performance.
• Support warranty, maintenance contract, breakdown, commissioning, and preventive maintenance activities as required.
• Escalate safety, customer, resource, technical, or commercial risks promptly to the Customer Care Manager and relevant stakeholders.

Skills & Experience

• 2–3 years’ experience in service coordination, customer service, field service administration, scheduling, or a similar role.
• Experience using Microsoft CRM, SalesForce or another service management system to manage work orders, purchase orders, customer records, and invoicing information.
• Strong scheduling and coordination skills, with the ability to manage competing priorities, urgent requests, and changing field requirements.
• Excellent customer service and communication skills, including the ability to provide clear updates and manage expectations professionally.
• Experience coordinating technicians, subcontractors, parts, logistics, site access, and service documentation.
• Proficiency in Microsoft Excel, Outlook, Teams, and reporting tools; Power BI experience will be regarded favourably.
• High attention to detail and a disciplined approach to data accuracy, documentation, follow-up, and work order closure.
• Experience in electrical, engineering, data centre, power, industrial, or technical service environments will be highly regarded.

Want to apply?

Have any further questions? You can reach out directly to our HR team at [email protected]

Delta Electronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.