Service Coordinator

Company Description

Established in 1959, Transcona Roofing Ltd. is a full-service roofing and waterproofing contractor dedicated to building long-term relationships with our customers through the installation, repair and maintenance of industrial, commercial and institutional buildings. Our focus is on combining creative problem-solving and unmatched customer service to exceed expectations and create a higher standard in the commercial roofing industry.

Role Description

We’re looking for a full-time, on-site Service Coordinator to support our Service Department, service sales, and inspection program. This role combines administrative expertise with operational coordination, making it perfect for someone who’s organized, proactive, and enjoys keeping teams, schedules, and systems running smoothly.

What you’ll do:

• Coordinate service operations and administrative tasks to keep the department running efficiently
• Assist service sales and inspection program with scheduling, follow-ups, and setting up properties in FCS/Dataforma
• Schedule inspectors and manage inspection workflows
• Create and manage service work orders, documentation, and reporting
• Support customer communications, inquiries, and follow-ups to ensure a seamless experience
• Assist with invoicing, payroll support, and compliance documentation
• Collaborate closely with service teams, inspectors and accounting to ensure smooth operations

Requirements

• High School diploma (Essential)
• Customer service experience (Essential)
• Strong proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong oral and written communication skills (proactive)
• Planning, organizing and follow up
• Ability to work under stress and meet deadlines
• Time-management and ability to prioritize

What we’re looking for:

We’re looking for someone who takes pride in doing the right thing and following through on commitments. You’re organized, reliable, and able to manage multiple priorities in a fast-paced environment. You communicate clearly, work well with teams and customers, and take ownership of both administrative tasks and operational coordination. You’re confident, humble, and motivated to support the team and go above and beyond for our customers.

If you value integrity, teamwork, continuous improvement, and customer service, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: $45,000.00-$65,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Experience:

• Customer service: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person