Service Coordinator

3D Facilities Support Ltd are a well-established and expanding facilities / HVAC company looking to recruit a Service Coordinator to join our growing team. This is an office based role at our offices in Sutton Coldfield. The role is varied, in a friendly but busy office environment.

• Permanent Position (39.5 hours per week)
• Full time (Monday - Thursday: 8:00am - 5:00pm & Friday 8:00am - 4:30pm or Monday - Thursday: 7:30am - 4:30pm & Friday 7:30am - 4:00pm)
• On-site parking
• On-site kitchen & break-out area
• Competitive salary, dependant on experience

About the Role:

This position is office based.

We are looking for a highly organised, quick thinking candidate with excellent administration and telephone skills, alongside an excellent working knowledge of Microsoft packages and other computer systems. A desire to learn and become an integral part of the team is also key.

The Role Includes:

• Handling of and dealing with inbound calls and emails, whilst accurately recording and taking note of key information
• In-house engineer and subcontractor scheduling
• Engineer diary management
• Raising jobs on in house field management system
• Ordering parts
• Processing orders
• Liaising with customers to arrange works
• Obtaining Customer POs
• Sending Customer Quotations
• Engineer timesheet processing and checking
• Maintenance of electronic filing systems
• Typing of letters and quotations
• General administration and office duties within the Service department
• Any other general administration duties as required, including supporting other functions and departments of the business as may be required

Essential Skills:

• A confident and personable individual who is able to demonstrate strong communication and customer service skills and will have the ability to build relationships quickly
• Excellent IT literacy and typing skills (knowledge of Word, PowerPoint, Excel) and other commonly used packages
• Excellent communication, organisational and time management skills
• Proactive and a flexible team player who enjoys working in a fast-paced environment
• Strong attention to detail, spelling, grammar and accuracy
• Highly motivated, enthusiastic, hardworking, trustworthy, reliable, and conscientious
• Flexibility and ability to adapt to changing workloads

Job Type: Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

• On-site parking

Experience:

• Administrative: 3 years (preferred)

Work Location: In person