Service Coordinator

Job Title: Service Coordinator

Department: Service Coordination

Reports To: Program Manager

Work Location: Hybrid

Employment Status: Full-Time

FLSA Status: Non-Exempt

Effective Date: 07/06/2026

Job Summary:

Provide targeted case management services to improve the quality of life for individuals with developmental and intellectual disabilities who are served through the development of person-centered planning to identify current and future needs which will ensure independence in the least restrictive environment; link individuals and families to needed resources and services; advocate on behalf of individuals and families as requested; monitor services received to ensure the desired outcomes are achieved; adherence to local, state, and federal rules and regulations.

Supervisory Responsibilities: None

Duties/Responsibilities:

Service Coordination & Case Management

• Provide targeted case management services to improve the quality of life for individuals served.
• Develop and maintain person-centered plans to identify current and future needs.
• Coordinate and link individuals and families to appropriate resources and services.
• Monitor services to ensure desired outcomes are achieved.
• Ensure individuals are supported in the least restrictive environment.

Planning & Documentation

• Engage individuals, families, and team members in the development of person-centered plans.
• Maintain accurate and timely documentation of plans, updates, and case notes.
• Complete required reports and correspondence in a thorough and timely manner.
• Ensure compliance with contractual and regulatory documentation requirements.

Collaboration & Communication

• Establish and maintain positive relationships with individuals, families, providers, and community resources.
• Communicate effectively and professionally with all stakeholders.
• Collaborate with multidisciplinary teams to ensure coordinated services.

Advocacy & Compliance

• Advocate for individuals and families to ensure needs are met and rights are protected.
• Serve as a mandated reporter to ensure the health and safety of individuals served.
• Maintain appropriate professional boundaries while demonstrating empathy and cultural awareness.
• Ensure compliance with HIPAA confidentiality regulations.
• Maintain working knowledge of contractual and legal requirements related to Targeted Case Management (TCM) services.

Quality Outcomes & Support

• Promote opportunities in key quality of life areas including Daily Life, Community Living, Social/Spirituality, Healthy Living, Safety and Security, Citizenship and Advocacy, and Family Supports.
• Monitor effectiveness of services and ensure contractual compliance.
• Participate in ongoing professional development and training.

Required Qualifications & Licenses

• Bachelor’s degree from an accredited college or university.
• Valid driver’s license and acceptable driving record.
• Successfully complete:
• Agency Orientation
• HIPPA Training
• Successfully complete and maintain all required agency training in accordance with agency policies, state regulations, and position-specific requirements.

Required Skills & Abilities

• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Ability to supervise, coach, and develop employees.
• Strong organizational, time management, and problem-solving abilities.
• Ability to maintain confidentiality.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Ability to build respectful, person-centered relationships.
• Ability to exercise sound judgment during routine and emergency situations.

Physical Requirements

• Ability to sit for long periods while using a computer or attending meetings.
• Proficiency in using office equipment such as computers, printers, and phones.
• Ability to lift and carry items weighing up to 50 pounds, such as office supplies or files.
• Ability to maintain focus and productivity during a standard workday.
• Must be free from the effects of mind-altering substances, including but not limited to alcohol, illegal drugs (including THC), or any medication or substance that impairs the safe performance of job duties.

Working Conditions

• Residential homes
• Community settings
• Office environment
• Indoor and outdoor work environments
• Frequent local travel between agency homes and community locations
• Evening, weekend, holiday, and on-call responsibilities may be required depending on operational needs

Benefits

Eligible employee may receive:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off
• Paid Holidays
• 401(k) with Employer Match
• Employer-Paid Life Insurance
• Employer-Paid Short-Term Disability
• Employee Assistance Program
• Professional Development Opportunities

(Benefits are based on employment status and agency policy.)

Nodaway County Services is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills.

All employees shall abide by procedures in the Agency Manual and Employee Handbook as a condition of employment.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person