Service Coordinator

• Log calls and dispatch engineers via job management system
• Schedule planned maintenance and repairs
• Chase parts and update customers
• Maintain asset register
• Answer phones, handle general enquiries and greet visitors
• Manage post, email inboxes, filing and office supplies
• Maintain document control, company records and templates
• Support Contracts and Service teams with paperwork (O&M manuals, certificates, customer letters)
• Assist with fleet, insurance and facilities administration
• Log incoming breakdown calls and pass them to the Service Coordinator out of hours or when busy
• Coordinate meeting rooms, diaries, travel and accommodation for engineers and managers
• Maintain the vehicle register (MOT, servicing, tax, tracker and fuel cards)
• Track LOLER thorough examination and insurance inspection reports received from customers
• Keep supplier, customer and contact databases up to date
• Arrange office maintenance, cleaning, IT support and equipment
• Coordinate company events, staff communications and noticeboards
• Support GDPR compliance for records and data retention
• Log customer complaints, acknowledge them and track each through investigation to closure, escalating to the relevant manager and keeping the complaints register up to date
• Systems integration support: data migration and cleansing, user set-up and day-to-day administration of ERP, CRM and FSM systems after an acquisition

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person