Service Coordinator

Looking for a technical professional with experience in furniture hardware / architectural hardware / interior fittings / modular furniture / manufacturing, with hands-on exposure to product development, BOM, specifications, vendor coordination and technical documentation.

Experience in furniture hardware, architectural hardware, interior fittings, modular furniture, or related manufacturing industries will be preferred.

Role & responsibilities

Service Coordination

• Coordinate with customers, dealers, and service partners regarding technical specifications, installation requirements, and product usage.
• Support the preparation of troubleshooting guides, service manuals, repair procedures, and FAQs.
• Track pending service cases and coordinate with internal departments to ensure timely closure.
• Prepare periodic reports on service performance, complaint trends, warranty claims, and corrective-action status.

Specifications

• Prepare and maintain technical specifications for new and existing products.
• Develop technical presentation materials for internal teams and customers.
• Create engineering drawings, specification sheets, and revision-control documentation, where applicable.
• Maintain document version control and ensure all technical documents reflect the latest approved revisions.

Training & Knowledge Development

• Develop product training manuals, technical training presentations, and user guides.
• Prepare training materials for Sales, Production, Quality, Procurement, and Customer Support teams.
• Conduct or assist in conducting product and process training sessions for internal employees.
• Coordinate with R&D and Production teams to update training content whenever new products or process changes are introduced.

Reporting

Prepare daily, weekly, and monthly reports covering:

• Product development status
• Production coordination
• Project progress
• Vendor development
• Process improvement initiatives

Preferred candidate profile

• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Strong documentation and reporting abilities.
• Good coordination and follow-up skills.
• Ability to manage multiple tasks and projects simultaneously.
• Strong attention to detail and accuracy.
• Ability to work effectively with cross-functional teams.