Service Coordinator

COMPANY OVERVIEW

The Botting Group is a leader in mechanical construction services throughout Western Canada. Established in 1953, we are industry leaders in construction management. Our experienced and skilled team specializes in identifying, designing, and constructing optimal mechanical systems.

Our success has been driven by our people. At Botting, we foster a challenging and supportive atmosphere that encourages employees to grow and develop both on and off the job. Friendly co-workers and a safe, comfortable workplace are important elements of employment with Botting

POSITION SUMMARY

The Service Coordinator supports the service department by coordinating customer requests, dispatching technicians, managing work orders, and assisting with scheduling, materials, documentation, and administrative processes. This role works closely with technicians, suppliers, customers, and management to support efficient service delivery and a positive customer experience.

The successful candidate will be organized, customer-focused, detail-oriented, and comfortable managing changing priorities in a fast-paced environment. Strong communication skills and the ability to maintain accurate records are essential.

This part-time role offers the possibility of becoming a full-time position as business needs evolve and our Service Department continues to expand..

KEY RESPONSIBILITIES

• Coordinate and dispatch HVAC, plumbing, and refrigeration service technicians based on customer needs, priority, and technician availability.
• Receive and respond to customer service requests, creating and managing work orders for service calls, repairs, quoted work, and preventative maintenance visits.
• Schedule and track preventative maintenance and service contract work to ensure contractual requirements are completed on time.
• Monitor open work orders, follow up on outstanding parts and return visits, and support efficient completion of service work.
• Procure materials and parts for scheduled and emergency repairs, coordinating deliveries with suppliers and field staff.
• Maintain clear communication with customers regarding scheduling, site access, technician arrival times, and work status.
• Review completed work orders for accuracy and ensure required documentation is submitted for invoicing.
• Maintain accurate customer, asset, and service records within company systems.
• Assist with service reporting, timesheet reconciliation, and other administrative functions that support the service department.
• Work collaboratively with technicians, suppliers, customers, and management to deliver a professional service experience.

NOT REQUIRED BUT AN ASSET

• Experience in a mechanical service, HVAC, plumbing, refrigeration, or construction environment.
• Experience with service dispatch, work order management, preventative maintenance scheduling, or customer service coordination.
• Knowledge of Jonas or other service management and enterprise software.
• Diploma or degree in a related field.

COMPENSATION AND BENEFITS

RRSP Contributions Life Insurance Extended Health Care Dental Care Orthodontic Services Vision Care Disability Insurance Employee Assistance Program On-site Parking

We thank everyone for their interest; however, only those selected for an interview will be contacted.

Pay: $25.00-$32.00 per hour

Expected hours: 30.0 per week

Work Location: In person