Service Coordinator

Job Description: Service Coordinator

Company: Sree Nandhee’s Technologies Pvt Ltd
Location: Ambattur Industrial Estate, Chennai
Department: Service & Operations
Experience: 1–3 years preferred
Employment Type: Full-time
Working Hours: 9:00 AM – 6:00 PM

Job Summary

We are looking for a responsible and well-organized Service Coordinator to manage customer service requests, schedule service engineers, coordinate preventive maintenance activities, and ensure timely closure of service calls. The candidate will coordinate with customers, field engineers, and internal departments to maintain smooth service operations for UPS, solar systems, batteries, and related power solutions.

Key Responsibilities

• Receive and record customer service requests through phone, email, and other communication channels.
• Schedule service calls and assign jobs to service engineers based on priority and location.
• Coordinate with field engineers for customer visits, preventive maintenance, breakdown services, and installation activities.
• Follow up with engineers to track job progress and ensure timely service completion.
• Communicate service schedules, updates, and delays to customers.
• Maintain service call records, engineer visit reports, service reports, and customer details.
• Track pending service calls and follow up until closure.
• Prepare and follow up on Annual Maintenance Contract (AMC) schedules and preventive maintenance plans.
• Coordinate with the accounts team for service quotations, invoices, and payment follow-ups when required.
• Prepare daily and monthly service reports, including pending calls, completed jobs, and engineer schedules.
• Maintain proper documentation of service activities and customer feedback.
• Escalate critical complaints and unresolved service issues to the reporting manager.

Required Skills and Qualifications

• Any degree or diploma; candidates with relevant experience are preferred.
• 1–3 years of experience in service coordination, customer support, or service operations.
• Good communication and telephone-handling skills.
• Working knowledge of MS Excel, Word, and email communication.
• Good organizational, follow-up, and time-management skills.
• Ability to coordinate with field engineers and multiple departments.
• Ability to maintain records and prepare daily reports.

Preferred Experience

Experience in UPS systems, solar installations, batteries, electrical equipment, technical service operations, or AMC coordination will be an added advantage.

Benefits

• PF and ESI as applicable.
• Annual performance appraisal.
• Learning and career growth opportunities in the UPS and solar power solutions industry.

How to Apply: Interested candidates can apply with their updated resume- 9500145166(Keerthika-HR)

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person