Service Coordinator

Job Summary

Coordinate and support service and maintenance operations by scheduling appointments, tracking service progress, preparing documentation, and collaborating with teams to ensure timely and effective service delivery.

Responsibilities

Coordinate daily and monthly service and maintenance schedules to ensure timely execution

Arrange service appointments with customers, Technicians, Service Leads, and internal teams to facilitate smooth operations

Monitor and follow up on outstanding service and maintenance cases to ensure resolution

Track parts and equipment deliveries, repairs, replacements, and servicing progress for accurate status updates

Prepare service quotations, Job Completion Delivery Orders (DOs), service reports, and related documentation to support service processes

Maintain accurate records of equipment, service, and maintenance activities for compliance and reference

Provide administrative and coordination support to the Service and Operations Teams to enhance workflow efficiency

Handle customer follow-ups and assist in resolving service-related issues to maintain customer satisfaction

Coordinate with Maintenance, Operations, Service, and other departments to ensure timely service delivery and collaboration

Assist with technical support requests and perform other ad-hoc duties as assigned to support team needs

Required competencies and certifications

Minimum ITE Certificate / Diploma in Business Administration, Engineering, Operations, Logistics, or a related discipline

Minimum 5 years of relevant experience in Lift industry, with at least 2–3 years in a supervisory or managerial capacity.

Proficient in Microsoft Office, especially Excel, Word, and Outlook, to prepare and manage service documentation effectively

Strong follow-up and organizational skills, with the ability to manage multiple service cases and deadlines.

Good administrative and documentation skills, including preparation of quotations, service reports, Delivery Orders (DOs), and job completion documents.

Able to work independently and as part of a team in a fast-paced environment.

Able to prioritize tasks, meet deadlines, and handle urgent or ad-hoc service requests.

Basic understanding of equipment servicing, maintenance, or technical support is an advantage