Service Coordinator

Are you looking for a career in advocacy, not just a job?

Victory Life Services is seeking an experienced, motivated, and passionate Service Coordinator who is eager to grow with us. We are a community-based agency in Chaparral, and we believe in investing in our team. We are looking for a dedicated professional to coordinate services for individuals with I/DD and to develop into a future leader within our organization. If you are looking for a clear career path where your dedication is rewarded with real opportunities for advancement, we invite you to apply.

## About the Role

As a Service Coordinator, you are the central point of contact and the primary advocate for individuals with developmental disabilities. This is not a desk job; it's a dynamic and deeply rewarding role where you will build trusting relationships, empower individual choice, and make a tangible impact on people's lives.

You will guide individuals and their families through the New Mexico DD Waiver program, working collaboratively to develop, implement, and monitor comprehensive Individual Service Plans (ISPs) that reflect their unique goals and dreams. Your days will be spent facilitating team meetings, conducting home visits, and connecting individuals to a network of providers and community resources.

We are looking for a passionate, highly organized, and resourceful professional who excels at creative problem-solving and navigating complex systems. If you are a tenacious advocate who is driven by a desire to help others achieve greater independence and community inclusion, we encourage you to apply.

## Key Responsibilities

• Facilitate person-centered planning meetings to develop and review Individualized Service Plans (ISPs).
• Coordinate and monitor all waiver-funded services, ensuring the highest quality of care.
• Advocate fiercely on behalf of individuals to protect their rights and ensure access to community resources.
• Maintain accurate, timely, and compliant case files.
• Serve as the primary communication link between the individual, their family, and all service providers.
• Contribute to agency growth by participating in quality improvement initiatives and program development committees.

## Your Career Path at Victory Life Services

We are committed to helping our team build long-term, fulfilling careers. We invest in your success through:

• Shape Your Specialization: "We believe in building roles around people's strengths. As part of our Service Coordinator group, you will have a unique opportunity to influence the direction of our services. As we grow, are you passionate about developing new training programs, leading community outreach, or ensuring quality assurance? We will work together to build a path that leverages your passions and meets our clients' needs.
• Direct Impact: Your voice will be critical in shaping our company culture, service delivery models, and internal processes from the ground up."
• A Commitment to Promoting from Within: We believe the best leaders are grown from within our own team. Your growth is our priority.

## Qualifications

Minimum Qualifications (Required):

• High school diploma or GED required.
• A minimum of two years of experience in case management or a related role within the I/DD field.
• A strong desire to learn, develop professionally, and grow within a company. Proactively researches and identifies new or underutilized state and local resources, providers, and natural supports to build a robust and effective support team for each individual.
• Excellent organizational, communication, and advocacy skills.
• Must have a valid driver's license, reliable transportation, and the ability to pass all required background screenings.

Preferred Qualifications (Stand-Out Candidates):

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field
• Bilingual (Spanish/English) preferred.
• Experience using Therap, iTherapyDocs, or other EHR software common in the I/DD field.
• Knowledge of Social Security, Medicaid, and other benefits available to individuals with disabilities.

## How to Apply

Ready to start your career with us? Please submit your resume and a cover letter detailing your career goals and why you believe you are a good long-term fit for our team.

## Our Commitment to You and Our Community:

Victory Life Services is a proud Equal Opportunity Employer (EEO). We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

## The Hiring Process:

Our process includes an application review, interviews, and reference checks. All offers of employment at Victory Life Services are contingent upon the successful completion of the following mandatory screenings:

• Caregiver Criminal History Screening through the New Mexico Department of Health (NMDOH).
• Motor Vehicle Record (MVR) Check.
• Drug Screening.
• Verification of References

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Location:

• Alamogordo, NM 88311 (Preferred)

Ability to Commute:

• Alamogordo, NM 88311 (Preferred)

Work Location: In person