Service Coordinator

Job Summary

We are seeking an energetic and detail-oriented Service Coordinator to join our dynamic team! In this vital role, you will serve as the central point of contact for coordinating service requests, managing logistics, and ensuring seamless communication between clients, carriers, and internal departments. Your proactive approach will help optimize service operations and deliver exceptional customer service. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational skills and technical expertise will make a real impact.

Responsibilities

• Scheduling & Dispatching: Assign work orders, appointments, or service calls to technicians, contractors, or support staff based on availability, urgency, and skill sets.
• Client & Customer Communication: Serve as the main point of contact for status updates, appointment changes, inquiries, and troubleshooting.
• Issue Resolution: Handle complaints, reassign priorities under tight deadlines, and escalate complex problems to managers or senior staff.
• Resource & Parts Coordination: Source, order, and track inventory, replacement parts, or equipment needed to complete service jobs.
• Record Keeping & Administration: Log interactions, update CRM/ERP databases, process daily invoicing, and prepare operational reports.
• Retail & Watercare: Process customer orders and payments at the store counter. Perform water tests using the systems provided to guide customers through balancing the water in their hot tub, swim spa, or swimming pool.

Experience

• Education: High school diploma or GED required; post-secondary certificate, diploma, or degree in business administration, technical/trades training, or a related field is preferred.
• Experience: 1-3+ years of experience in dispatching, customer service, administration, or a coordination role. Hot tub/Swim spa/Pool Industry experience is beneficial.
• Technical Skills: Proficiency in office suites (Microsoft Word, Excel, Outlook, Google) and industry-specific CRM, scheduling, or ERP software.
• Soft Skills: Strong time-management, multi-tasking, active listening, calm problem-solving under pressure, and clear written/verbal communication.

Join us in a role that challenges you to streamline operations, enhance communication, and deliver outstanding service! Your expertise will be instrumental in driving our customer service success while providing a rewarding environment where your skills are valued.

Pay: $50,000.00-$60,000.00 per year

Work Location: In person