Service Coordinator

The Service Coordinator will:

● Supervise day-to-day operations across multiple supported homes

● Support service reviews, participant assessments, and Intake processes.

● Provide ongoing mentoring, guidance, and performance support to House team leaders and Support Workers

● Ensure services align with individual care plans and NDIS guidelines

● Monitor and manage NDIS funding, budgets, and participant outcomes

● Conduct regular home visits, audits, and quality assurance checks

● Liaise with families, health professionals, and other stakeholders

● Oversee rosters, incident reports, documentation, and service compliance

● Contribute to strategic planning, staff recruitment, training, and development

● Create and maintain a culture of safety, professionalism, and client-first service

● Restrictive Practices Reporting on PRODA and Authorization Process.

● match participant to a preferred staff member

● replace an absent staff member

● collaborate and consult participant on a required staff member

● undertake a review of environment and staff with participant

● train staff on participant's requirements and strategies

● monitor staff work practices

● review staff work practices

● guide and adjust work practices using a positive approach to coaching and training

● maintain timekeeping to ensure staff attendance and reliability

● prepare and submit performance reports

● receive complaints and resolve problems

● build capacity in staff and participants as relevant

● focus on supporting participants to direct their lives, not just their services, e.g. crisis and resilience development

● Assist participants in developing knowledge, experience and connections with their community and broader systems of support.

● Work with the participant to assist them in understanding plan funding and its purpose.

● Identify and understand participant confidence and skills assist participants in deciding what they want from services.

● where practical, create a support and action plan to facilitate participant plan implementation.

● coach the participant and staff through challenges.

● Manage rosters, administration and intake process

● incorporate Child Safe Standards in their practice when working with children and young people

● Report any real or potential risks of harm to a participant, including child and young people