Service Coordinator

The Service Coordinatorsupports the delivery of Live Well Kent and Medway’s mental health and wellbeing services. You’ll have oversight of all referrals into the network, and support service managers with caseload allocation across the teams. You will oversee the initial contact with people being referred to LWKM, set quality standards and make sure that clients and stakeholders have a positive experience of the service. Good people and communication skills will be essential in this role.

You will need:

• Ability to use own initiative and prioritise own workload.
• Ability to work under pressure whilst still maintaining an excellent attention to detail.
• Excellent analytical skills.
• Excellent interpersonal skills with those at all levels e.g., staff, individuals we support, diplomacy to deal with persistent and difficult callers etc.
• Excellent Numeracy skills
• Excellent knowledge of IT packages, including Word, Outlook, Access, PowerPoint, Excel, Publisher, and the Internet

Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

Location type: On-site

Contract type: Permanent

Interview date: 13th November 2026

Please note, salaries are pro-rata for part-time positions.

Our application form and interview process have been designed to assess your transferable skills rather than direct experience. This helps remove barriers for people who may have the right values, abilities, and potential but may not have formal experience in the role they’re applying for. We actively encourage people from all backgrounds to apply. Please have a look at the application guidance and job description at the bottom of the page to give you the best chance of being shortlisted.

For further information about the role, or to have an informal chat with the recruiting manager, please contact Emma Soutan on 07584 779676 or email [email protected].

For any further information regarding the application process please contact [email protected].

Porchlight is a charity supporting people who are homeless, vulnerable, and isolated. At Porchlight, we are passionate about helping vulnerable people to reach their full potential. We strive for a fairer society where vulnerable people find stability, the most excluded are included, and where homelessness and poverty are things of the past.

Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community. Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.