Service Coordinator

Headquartered in Waukesha WI, Superior Crane Corporation is a family-owned business, manufacturer and supplier of material handling equipment including singular components such as hoists and parts, to complete crane systems of small and large capacities. Our hard-working team manufactures overhead cranes, hoists, monorail systems and more. We provide maintenance, parts, inspections, and installation, and are a full-service machine shop specializing in short runs for a quick turnaround. Our 150+ year experience caters to many industries including food, nuclear, steel, paper, auto, marine, tool and die and construction. Our goal is to provide a safe and engaging environment where employees have the ability to demonstrate their skill set while providing a high quality product. Successful candidates have a "can do" attitude and willing to help whenever needed.

The Service Coordinator works with all areas of the business to coordinate, monitor and support the activities of the service department. This role will work with customers (both internal and external) to provide quality service and to ensure clients get the services they need in a timely and efficient manner, while maintaining all necessary safety policies. The scheduled hours for this role are 7 am - 4 pm, with overtime as needed.

• Quote, Plan and schedule Service and Inspection jobs, upon completion of job, follow up with service paperwork and billing.
• Create and maintain service/inspection job folders with proper information and documentation, including all details as needed for proper billing, while maintaining efficient, timely and thorough communication with all parties involved.
• Respond to after-hours calls to coordinate 24/7 service and Service based phone calls from Service Techs and customers to assist in trouble shooting situations. (examples: provide ideas for solutions; contact tech support; assist in searching for manuals and literature online or in service library; and coordinate resources such as manager or senior techs)
• Scheduling of service and inspection jobs, adjust schedule as necessary to cover breakdown calls and changes in capitol scheduling
• Handle after sales warranty claims including gathering proper documentation and filing with correct vendors when needed
• Assist Service Lead when needed to plan capitol and larger scale service jobs
• Assist Service Lead with guidance and solutions to build and grow the service department
• All other duties as assigned

Requirements of the role:

• High School diploma or equivalent
• 3-5 years of office experience preferred; manufacturing, engineering or technical service background helpful
• Proficiency using software. (creating jobs, accounts, editing and creating forms for use in the dept.)
• Proficiency in advanced portions of the Jobboss operating system focused on the service Jobs and different components including billing and invoicing processes
• Demonstrated ability to handle multiple projects and priorities and to show initiative, without the need to be micromanaged.
• Must have excellent interpersonal and communication skills (verbal, written, and phone) with all levels of employees and contacts
• Experience working in a high paced environment requiring the ability to prioritize and organize with a customer service orientation; self-directed and motivated.
• Intermediate to expert level knowledge of Microsoft Office: Word and Excel
• Prior experience in overhead cranes/hoists helpful, but not required
• Intermediate to expert level knowledge of Microsoft Office, especially Word and Excel

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• how you read the job posting and feel that you have all the necessary requirements?
• You agree to work the hours of 7-4, with overtime as needed?

Work Location: In person