Service Coordinator

Position Summary

Under the direct supervision of Executive Director, Residential Administrator or designee, this position is responsible for developing and linking social service provider organizations with residents of a retirement community and their families, consulting with families, residents, and community management as needed. The Service Coordinator will assist in providing a dignified, respectful, and resident-centered environment.

Key Responsibilities

• Provides – Responsible for general case management, intake, and referral services to all residents in a senior living environment.

• Establishes – Creates linkages with agencies and service providers in the community and negotiates best service pricing. 

  • Builds a directory of providers for use by both staff and residents.
  • Develops collaborative efforts for families, friends, volunteers, and community resources to create a support network for residents.
  • Refers and links residents to service providers in the general community for case management, personal assistance, homemakers, meals-on-wheels, transportation, counseling, occasional visiting nurse, preventive health screening/wellness and legal advocacy.

• Develops – Constructs case plans in coordination with community assessment services.

• Educates – Keeps management team informed on issues related to aging in place and service coordination to expand their knowledge of the aging process and improve working with residents.

• Coaches – Trains community residents in the obligations of being a resident or coordinates such training.

  • Educates the residents on service availability, application procedures, client rights.

• Assists – Helps residents build informal support networks with other residents, family, and friends.

• Maintains – Upholds current knowledge of federal and state regulations.

  • Attends continuing education classes as required.
  • Demonstrates continued professional work ethic and behavior.

• Performs – Additional responsibilities assigned as required***.***

Minimum Qualifications

• College degree in Social Work, Gerontology, Psychology or Counseling.
• Two or more years of experience in social services delivery required, preferably with senior citizens.
• Demonstrated knowledge of the aging process, elder services, disability services, and support services for the elderly.
• Basic knowledge of Medicare and supplemental insurance programs.
• Must be proficient in Microsoft office products.
• The ability to read, write and follow written/oral instructions in English.
• Excellent communications skills.
• Ability to multi-task and be organized.
• Supervisory or management experience preferred.
• Experience in a retirement community preferred.

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The above statements are intended to generally describe the work being performed by people to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills, required of the personnel so classified.

Benefits

Wesley Woods Senior Living offers a comprehensive benefit plan to eligible team members to include health, dental vision, retirement benefits, short term disability, long term disability and paid time off.

Conditions of Employment

All offers of employment with Wesley Woods are conditioned based upon completing and passing a background, drug test, and participating in vaccine programs (e.g., Covid-19, Flu, TB testing).

All job applicants applying for Wesley Woods Senior Living will undergo testing for the presence of illegal drugs as a condition of employment. Any applicant with a confirmed positive test will be denied employment. Applicants will be required to submit voluntarily to a specimen test at a laboratory chosen by Wesley Woods, and by signing a consent agreement will release Wesley Woods from liability. If the physician, official or lab personnel has reasonable suspicion to believe that the job-applicant has tampered with the specimen, the applicant will not be considered for employment. Wesley Woods will not discriminate against applicants for employment because of a past history of drug abuse. It is the current abuse of drugs, preventing employees from performing their jobs properly that will not be tolerated. Wesley Woods is a Drug Free Company. Individuals who have failed a pre-employment test may initiate another inquiry with the company after a period of not shorter than; six (6) months; but they must present themselves drug-free as demonstrated by urinalysis or other tests selected by WWSL.

About Wesley Woods

Wesley Woods Senior Living is affiliated with the North Georgia Conference of the United Methodist Church providing housing and services ministries to seniors in the North Georgia area. Wesley Woods Senior Living is rooted in the Judeo Christian values believing that aging has a fulfilling purpose in life and that faith development is lifelong.

Read more about Wesley Woods Senior Living at www.wesleywoods.org.

EEO / AA Statement

Wesley Woods does not discriminate in employment on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or veteran/Reserve/National Guard status.