Service Coordinator - Community

Service Coordinator

Location: Des Moines, IA (Polk County Office, In Person)
Employment Type: Full-Time, Salaried

At Your Side. On Your Side.

At Optimae LifeServices, we provide comprehensive, customer-driven services that encourage choice, empowerment, and community integration. We specialize in providing support to adult individuals living with mental illness, intellectual disabilities, or other barriers to be able to live in the community as independently as possible.

We are an employee-owned organization built on the core values of choice, respect, teamwork, and education. We are steadfast in our authentic commitment to diversity, equity, inclusion, and belonging, and we encourage candidates from all backgrounds to apply.

About the Role

We are hiring a full-time Service Coordinator for our Polk County Community Program. This is a leadership position reporting directly to the Program Director. In this vital role, you will use your discretion and good judgment to lead a team of staff, ensuring that services align with our mission and meet applicable regulatory standards.

What You Will Achieve

• Customer Empowerment: Coordinate and approve all admissions, conduct assessments, and lead the service planning process based on individual customer desires and goals.
• Team Leadership: Supervise, coach, and develop team leaders and support staff, including interviewing, hiring, disciplining, and terminating employees as needed.
• Program Compliance: Ensure comprehensive customer records comply with DIA, DHS, CARF, and other relevant standards.
• Safety & Support: Coordinate procedures to provide for the health and safety of customers and participate in an on-call rotation to respond to service needs in a timely manner.
• Strategic Growth: Work with administration to implement service improvements, achieve financial objectives, and market Optimae services.

Qualifications

We focus on your skills and abilities, not just credentials.

• Experience & Education: A high school diploma or GED is required. Experience in human services planning, coordination, or administration is necessary.
• We encourage diverse experience: A Bachelor's degree is preferred (requires 1 year of experience); an Associate's degree in a human services field (requires 2 years of experience); a high school diploma/GED (requires 3 years of experience).
• Required Skills: Basic computer proficiency and the ability to foster teamwork and proactive problem-solving.
• Requirements: Must be at least 18 years old and possess a valid Driver's License.

Are you excited about this role but don’t feel that your past experience fits perfectly with every qualification? We encourage you to apply anyway. You may just be the right candidate to join the Optimae family!

Benefits & Culture

We offer opportunities for growth through our dedicated Knowledge Acquisition & Transfer (KAT) team, which provides ongoing education and training.

• Comprehensive Benefits: Dental, vision, and life insurance.
• Financial Wellness: 401(k) plan and anniversary bonuses.
• Work-Life Harmony: Paid time off (PTO) and access to employee wellness programs and counseling resources.

Ready to make a meaningful impact in your community? Join a company that supports your growth and values your contributions.

Pay: $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person