Service Coordinator - Contracts

Company Overview

Evolution (Electronic Security Systems) Ltd is a leading independent provider of electronic security and life safety solutions across critical sectors such as defence, healthcare, finance, and data centres. With a strong presence across multiple countries and a commitment to innovation and excellence, we prioritize the growth and success of our dedicated team members.

Job Summary

Working as part of a team, you will ensure that all service contracts and the below responsibilities are carried out in an efficient and timely manner. At times you may also be required to provide support to other departments. This role requires a great deal of initiative and autonomy.

Duties

• Service contract renewals and Software Support Agreements
• Analysing the profitability of the contracts
• Determining any additions or reductions to the systems in the previous 12-18 months
• Working with the Sales and Project Managers to calculate increases.
• Sourcing quotes for Third-Party Agreements, Software Support and Subscriptions
• Preparing proposals for the new agreements
• Invoicing the maintenance agreements: annually, bi-annually, quarterly, bi-monthly or monthly
• Updating the invoicing schedule on AM
• Ordering Third-Party Services sold as part of the maintenance agreements.
• Ordering Software Support and Subscriptions
• Reporting invoicing figures
• Monthly maintenance forecast
• Adding contracts to and maintaining SAP

Skills

• · Proven work experience in a similar role, ideally within an Engineering environment.
• Very strong organisational skills, including multitasking, time, and diary management.
• The candidate must have the ability to work on their own, as well as with the wider team.
• IT literacy, particularly MS Office and CRM systems.

Join us to be part of a forward-thinking organization that values your expertise! This paid position offers an exciting opportunity to develop your skills within a vibrant team dedicated to excellence in security solutions.

Benefits:

• Company pension
• Employee stock ownership plan
• On-site parking
• Private dental insurance
• Private medical insurance

Work Location: In person