Service Coordinator - Dispatch

We are looking for a detail-oriented Service Coordinator - Dispatch to join an on-site team in Beloit, Wisconsin, within the application service provider industry. This Long-term Contract position is ideal for someone who enjoys coordinating service requests, communicating with customers, and keeping workflows organized in a fast-paced office setting. The person in this role will help ensure incoming tickets are complete, properly directed, and clearly documented so technical teams can respond efficiently.

Responsibilities:

• Gather essential details from customers by asking thoughtful follow-up questions so service requests are ready for technical review.

• Assign and prioritize incoming tickets based on established procedures, and raise time-sensitive or unclear issues to the appropriate contacts.

• Communicate professionally in writing with customers, vendors, and internal staff to keep requests moving forward.

• Maintain accurate records by documenting request details, updates, classifications, and next steps within the ticketing process.

• Handle multiple service needs at once while supporting timely responses and consistent customer service.

• Safeguard company and client information by following confidentiality expectations in all communications and documentation.

• Collaborate with team members to support efficient dispatch operations and dependable service coordination.

• Complete additional administrative or service-related tasks as needed to support daily operations.

• Prior experience in customer service, dispatching, call center support, reception, or administrative coordination is preferred.

• Ability to communicate clearly in English, both verbally and in writing, with strong spelling and grammar skills.

• Comfortable using ticketing, scheduling, dispatch, or customer service software; related system experience is helpful.

• Strong attention to detail with the ability to classify requests accurately and maintain complete documentation.

• Capable of managing competing priorities in a fast-paced, team-oriented office environment.

• Dependable work habits, including punctuality, follow-through, and adherence to established procedures.

• Detail-oriented and courteous when assisting customers and working with internal teams.

TalentMatch ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.