SERVICE COORDINATOR EXECUTIVE

Job highlights

• prepare estimates of time and material required to accomplish the job

• determination and assignment of proper work,operate and manage a computerized database of all calls and work schedule keep with client inform the work plans and status of ongoing work & Ensuring timely / best solutions to client issues and co-ordinates with client and workers . .

• The Service coordinator will provide specialized services to Tenancy Management(House Maintenance) department including review and approval of work request; prepare estimates of time and material required to accomplish the job; determination and assignment of proper work, operate and manage a computerized database of all calls and work schedule keep with client inform the work plans and status of ongoing work & Ensuring timely/best solutions to client issues and co-ordinates with client and workers

• Receive inbound calls from customers

• Answer client s questions, as we'll as question participants to obtain full understanding of what information/work is being requested.

• Document all calls with regards to participant

• Follow-up with clients and Workers

• Provide quality customer service on every call.

• Communicate clearly and effectively with Clients

• Promote teamwork and helpline number

• Inspects work performed by departmental staff or by contractors to ensure compliance with job specifications and as per the standards.

• Regular interactions with key clients to know the feedback

• Manage relationships with existing clients.

• Ensure all internal reports queries and solutions prepared and submitted on time.

• Respond to and follow up enquiries/issue using appropriate methods.

• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of AMC & maintenance and sustainable relationships

Skills:

• Candidates should be from preferably from Facilities, Services Industry and call centres with at least 3 years experiences
• Ability take ownership for their needs
• Ability to meet the expectations of the customers
• Good interpersonal skills to form effective working relationships with people at all levels.
• Candidate should have pleasing personality with good communication skills (Verbal & Written).