Service Coordinator (Fixed-Term Contract)

Give your administration skills a new challenge! We have a fantastic opportunity for a Service Coordinator to join our experienced team at Head Office in Cookstown on a fixed-term contract. The successful candidate will provide breakdown support to customers, process bookings for plant service, inspections and repairs, and contribute to our excellent levels of customer service. What You Will Do

• Provide breakdown support to customers, expedite service team response, monitor progress and communicate to all parties.
• Prioritise in house repair tasks to service team and advise sales staff on availability.
• Run routine service and repair reports.
• Ensure all service department procedures are followed, and all documentation is accurately completed and filed.
• Ensure the KDM Hire Damage Procedure is adhered to and liaise with customer as required.
• Demonstrate excellent customer service in terms of attitude and action.

What You Will Need

• Strong IT and administrative skills with a working knowledge of CRM and ERP systems.
• Resilience, dependability and a passion for providing a great service.
• Energy and drive to get things done, taking ownership of your role and taking pride in your work.
• Strong communication and interpersonal skills.
• A minimum of 2 years’ recent administrative experience in a similar industry would be desirable.

KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland’s leading equipment rental companies. With over 35 years of experience within the industry, our passion remains the same to simply do ‘whatever it takes’ to deliver quality equipment and services to our customers.

We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy.

To apply click ‘apply now’ and upload a copy of your CV, or a downloaded copy of our application form.

Hours of work: Monday – Thursday 7.30am – 5pm & Friday 7.30am – 4pm, 41.5 hrs per week

Location: Cookstown

Salary: Depending on experience

We are an Equal Opportunity Employer.

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