Service Coordinator – Hydraulic Team

Service Coordinator – Hydraulic Team

Position Summary

We are seeking a detail-oriented and proactive Service Coordinator to join our team. This role will provide critical support to the Hydraulic Service Team, assisting with scheduling, quoting and management of administration for the team in an efficient and accurate manner.

Skills & Experience Required:

· Preferred experience in the fire industry

· Proven experience working in a service-desk, operations and/or scheduling role will be highly regarded

· Knowledge of Fire Protection software such as Uptick an advantage

· Customer service experience including handling telephone enquiries

· Multi-tasker - being able to juggle multiple enquiries and jobs simultaneously

· High attention to detail and proven organisational skills

· Ability to work well under pressure

· Strong interpersonal skills required for working in a multi-team environment

· Good verbal and written communication skills to provide quality customer service

· In-depth knowledge of MS Office software

Job Description Overview

1. Scheduling and calendar management for the hydraulic team

• Creation of quotations for jobs and inspections as required by the customer

3. Respond to email enquiries received in the service inbox

• Answer in-bound telephone enquiries
• Assess and dispatch callouts and service requests to the relevant teams
• Assist in setting up job tickets for service requests and provide customer notification of technicians assigned and subsequent follow up
• Follow up and management of open tasks, including with suppliers and contractors with view to job closure
• Identify and forward Annual Fire Safety Statement related enquiries to Certification team
• Sort and file customer quote approvals to be converted into jobs
• Set up and schedule annual Full Function Fire Testing
• Submit and secure technician’s access request for assigned jobs and testing
• Liaise and support Accounts team to close out invoicing enquiries and obtain & assign POs to relevant jobs to be invoiced
• Set up new clients in Uptick software for alternate billing requirements
• General administrative tasks for the hydraulic and general service team as required.

Pay: $55,000.00 – $60,000.00 per year

Work Location: In person