Service Coordinator - National Bowel Screening Programme (Fixed Term)

Ko wai mātou | About us

Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it.

Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Mō tēnei tūranga | About the role

We are seeking a Service Coordinator to join our National Bowel Screening Programme team. In this role, you will support eligible participants and their whānau through the bowel screening process. You'll provide clear and reliable information, help people navigate the programme, maintain accurate records, and encourage participation in a culturally appropriate way. This fixed-term position runs until 28 May 2027 and offers the opportunity to make a meaningful contribution to improving health outcomes across Aotearoa.

Your day-to-day will be diverse and rewarding:

• Responding to inbound and outbound calls relating to the National Bowel Screening Programme
• Providing information and support to participants and their whānau throughout the screening pathway
• Efficiently handle administrative tasks to ensure our system's accuracy and quality
• Working with GPs, laboratories and other health services to support participant progression through the programme

Pehea koe | About you

You are a people-focused professional who enjoys supporting others and making a meaningful difference. You have a strong understanding of Te Ao Māori and Pasifika cultures, with respect for Mana Māori and mātauranga Māori. You communicate confidently with people from diverse backgrounds, can explain information clearly and compassionately, and understand the importance of cultural safety and equity in healthcare.

Why You'll Love Working with Us:

• Meaningful Impact: Help improve health outcomes and encourage participation in a programme that saves lives
• Cultural Connection: Embrace the opportunity to make a difference through cultural understanding
• Supportive team culture: Join a collaborative team that values learning, wellbeing and growth
• Flexible Schedule: Work Monday to Friday, with hours from 8 am to 6 pm on a rostered basis, giving you a healthy work-life balance
• Central Location: Based in our vibrant Wellington Office, you'll be at the heart of the action

If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.