Service Coordinator - NDIS

About the role

This is a hands-on Service Coordinator role covering rostering, intake, onboarding, compliance and administration. You'll work closely with the Managing Director and Support Coordination team to manage the day-to-day delivery of participant services and make sure participants receive consistent, high-quality support.

Key responsibilities

• Coordinate the commencement of new participant services, from referral through to first shift
• Meet weekly with the Support Coordination team to review new participants and those whose supports are being set up
• Provide the Managing Director with weekly updates on services, staffing and participant needs
• Respond to incidents, complaints and service concerns, record them, and escalate to the Managing Director
• Coordinate and maintain participant and support worker rosters
• Manage shift changes, cancellations, staff availability and vacant shifts
• Match support workers with participants based on their needs and preferences
• Complete support worker onboarding and keep checks, training and compliance documentation current
• Complete new participant intake and onboarding
• Prepare and maintain service agreements, intake forms and participant documentation

About you

• Previous experience in Service Coordination, Support Coordination, NDIS administration or a similar role
• Experience rostering and coordinating disability support services
• Experience using ShiftCare or a similar rostering/CRM system
• Experience using Asana or similar task and workflow management tools
• Experience with PRODA and the NDIS myplace provider portal
• Experience with internal audits or preparing for NDIS certification or verification audits
• A good understanding of the NDIS and participant-led support
• Strong organisation, time management and attention to detail
• Clear, warm communication with participants, families, staff and external stakeholders
• NDIS Worker Screening Check (or willingness to obtain before commencing)

About us

Aus Care Community Services is a registered NDIS provider supporting participants across Sydney and NSW. Our work is guided by four values: connection, empathy, energy and impact. We're growing and looking for an experienced, organised Service Coordinator to join our supportive, experienced team.