Service Coordinator (Ops Dept)

We are looking for a Full Time Service Coordinator at Operation Department to support our daily operations.

The role involves managing enquiries from clients, floaters, and cleaners, coordinating work schedules, handling feedback, and ensuring smooth day-to-day operational workflow.

The role also involves monitoring and managing cleaning equipment, supplies, and service standards to ensure operational excellence and customer satisfaction. We are seeking someone with a positive attitude, strong work ethic, excellent organisational and time management skills, and a keen eye for detail.

The ideal candidate should be able to follow up effectively, multitask in a fast-paced environment, and take ownership of assigned responsibilities.

Work Days: 6 Days per week - Must be able to commit either on Saturday or Sunday

Responsibilities:

• Able to communicate effectively and efficiently with client, floater, and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)
• Responding promptly and professionally to client inquiries & complaints Maintain a positive, empathetic, and professional attitude toward clients at all times, ensuring client satisfaction
• Schedule and coordinate cleaning assignments for cleaners and floaters Monitor cleaning standards and ensure service quality meets company expectations
• Collect and organise incoming mails and documents Assist in any ad hoc duties assigned by Executive or Assistant Executive

Requirements:

• Minimum 1 year experience in customer service, scheduling, coordination, or administrative support
• Minimum GCE 'O' Level qualification Customer-oriented with good interpersonal and communication skills
• Pleasant and friendly personality Strong problem solving capabilities Able to work and learn in a fast pace environment
• Responsible, proactive, and willing to take ownership of tasks
• Computer literate and comfortable using communication tools

Work Location: In person