Service Coordinator - Resident and Community Services

Join the Denver Housing Authority (DHA), a leader in providing affordable housing and creating thriving communities in Denver. As a dynamic organization committed to enhancing the quality of life for residents, we focus on innovation, collaboration, and excellence in service delivery. With a strong emphasis on community engagement and sustainability, DHA is dedicated to a best-in-class work environment while addressing the housing needs of our city. If you're passionate about making a positive impact and want to contribute to meaningful projects that empower individuals and families, we invite you to explore career opportunities with us.

The Service Coordinator, RCC, assists with the design and implementation of the Housing Authority of the City and County of Denver (“DHA”) programs. Provides client outreach, client assessments, client case management coordination, resource development, and service coordination. Provides case management and resources to clients to meet self-sufficiency and aging in place goals. This is a non-union position. The salary range for this role is $55,046.90 to $68,808.63

Essential Duties & Responsibilities (Best practice four bullets per area)

• Promote DHA programs and services to residents and the broader community.

• Build and maintain relationships with community-based organizations to enhance resident services.

• Conduct resident outreach in support of grant goals and program participation.

• Provide general case management services, including intake, needs assessment, education, and referrals.

• Coordinate delivery of supportive services to ensure consistent, high-quality access for residents.

• Act as a liaison between residents, DHA, and service providers to foster communication and accountability.

• Coordinate and lead a Local Program Committee to connect participants with essential services.

• Plan, implement, and monitor activity programs for public housing residents.

• Coordinate and sponsor educational workshops and training events (e.g., job readiness, life skills, healthcare, independent living).

• Research and recommend new programming in collaboration with local organizations.

• Support DHA-wide community events (e.g., Senior Ball, Homeownership Fair, Wall of Fame, Santa’s Elves).

• Track and report progress on grant goals, including resident engagement and service outcomes.

• Prepare and submit monthly status reports.

• Maintain communication with Program Administrator – RCC to address program challenges and share recommendations.

• Travel between DHA sites as required using a personal vehicle.

• Perform other duties as assigned to support the mission of the Resident and Community Connections team.

Minimum Qualifications

• Education:

  • Four-year degree in social work, sociology, psychology, human services or related field

• Experience:

  • Three (3) years human services experience.
  • One (1) year experience working with low income and culturally diverse populations.
  • One (1) year case management experience required.

  Equivalency: A combination of appropriate education and experience may be substituted for the minimum educational requirements.

• Licenses and / or Certifications

  • Must possess a valid Colorado driver license and maintain a driving record in accordance with the personnel policy.No position will be held unless driving record meets the requirements of the personnel policy.

Knowledge, Skills, and Abilities (Limit 10)

• Knowledge of procedures and eligibility for federal and applicable state entitlement programs; legal liability issues relating to providing Service Coordination.

• Demonstrated working knowledge of supportive services and other resources for youth, adults, senior citizens and/or non-elderly people with disabilities available in the local area.

• Demonstrated ability to advocate, organize, problem-solve, and provide results for low-income families, the elderly and/or people with disabilities.

• Demonstrated ability to provide communications in a manner that is effective for persons with disabilities and persons with limited English proficiency (LEP).

• Ability to organize, direct and coordinate programs.

• Ability to conduct staff and resident training.

• Ability to read, understand, follow and apply DHA rules, regulations, and procedures.

• Ability to read, understand, follow and apply rules, regulations, and procedures relating to the Quality Housing and Work Responsibility Act of 1998.

• Ability to establish and maintain effective working relationships with DHA staff, clients, rental managers, local agencies and businesses, and with persons of diverse backgrounds.

• Ability to communicate effectively both verbally and in writing.

• Ability to maintain confidentiality and the highest level of discretion related to sensitive information.

• Daily attendance in the office.

• Must be punctual and timely in meeting all requirements of performance.

Physical Requirements

• Lifting – Ability to raise or lower items weighing up to 10–15 pounds.

Visual Requirements:

• Near Vision – Ability to see clearly at close range (within 20 inches).
• Far Vision – Ability to see clearly at a distance (20 feet or more).
• Visual Focus – Ability to adjust focus to bring objects into clear view at varying distances.

Cognitive and Mental Demands:
The role may require the following mental abilities:

• Mathematical Reasoning – Performing basic to moderately complex calculations and numerical reasoning.
• Memory – Retaining and recalling information as needed for job performance.
• Verbal Understanding – Comprehending spoken instructions and information.
• Written Understanding – Reading and understanding written materials and work-related documents.

Interpretation (policies, procedures, or practices)

Applies U.S. Department of Housing and Urban Development (“HUD”) regulations and DHA policies and procedures at all times. Requires extensive knowledge of program guidelines as they relate to various human service funding sources.

Internal/External Contacts

Works closely and continually with managers and resident councils to develop programs. Has extensive and complex program contact and coordination with local, state, and federal organizations and local businesses.

Position Reports To: Program Administrator