Service Coordinator / Senior Service Coordinator

Assist in the day-to-day indoor service operations, including customer coordination, service scheduling, documentation, quotations, and internal/external communications. The role will work closely with customers, service engineers, subcontractors, vendors, and internal teams to ensure service requests are completed efficiently and within agreed timelines.

Key Responsibilities

• Attend to customer enquiries and complaints via phone and email, ensuring timely follow-up and resolution.
• Prepare quotations, charges, and Job Order Processing (JOP) documents.
• Schedule and prioritize customer service requests.
• Coordinate with field service engineers, subcontractors, customers, vendors, and relevant parties to ensure timely completion of services.
• Maintain service history, customer feedback, service reports, and other relevant documentation.
• Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager, or Lead Coordinator.
• Monitor recurring issues and complaints and recommend process improvements.
• Identify opportunities for additional services, follow-up services, regular maintenance, and equipment upgrades based on customer needs.
• Support customer audits and inspections and provide required documentation.
• Prepare service request forms and purchase orders for vendors and subcontractors.
• Arrange shipping and delivery documentation for equipment and materials.
• Coordinate air ticket reservations and bookings when required.
• Prepare and issue materials and parts to subcontractors, technicians, and engineers.
• Raise purchase requisitions for accessories, installation materials, and parts required for projects and service jobs.
• Maintain proper work schedules, filing systems, and service documentation.
• Coordinate and maintain schedules for projects and service works involving service personnel.
• Handle Furuno and non-Furuno equipment warranty claims.
• Perform other ad-hoc duties as assigned by the Manager.

Requirements

• GCE N/O/A Level with 3–4 years of relevant working experience, or
• Diploma in Business Administration or a related discipline with 1–2 years of relevant working experience.
• Proficient in Microsoft Office.
• Experience with NetSuite is an added advantage.
• Strong organizational and coordination skills with good attention to detail.
• Able to manage multiple service requests and priorities in a fast-paced environment.

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Adrian Chan| EA Personnel No: R2199063

Elitez Pte Ltd | EA License No: 16C8004