Creative IT

We are looking for a highly organised and proactive Service Coordinator to take ownership of our daily workflow across our repair business and managed IT services division.
This is not simply an administrative position. You will be responsible for keeping work moving, allocating tickets effectively, following up with customers and ensuring our technical staff are working on the correct priorities.
The role offers significant potential to grow in responsibility and salary as the businesses expand.
Key responsibilities Repair Business:
<ul>
<li>Take ownership of the daily repair and service workflow.</li>
<li>Allocate tickets and tasks to technicians working on-site.</li>
<li>Monitor workloads and ensure work is distributed effectively.</li>
<li>Review tickets throughout the day for customer replies and respond or reassign them promptly.</li>
<li>Follow up on jobs that are waiting for customers, parts or technician action.</li>
<li>Reallocate and reprioritise work as circumstances change.</li>
<li>Identify delays, bottlenecks and tickets that are not progressing.</li>
<li>Help maximise technician productivity, completed work and profitability.</li>
<li>Keep customers updated and ensure they receive a professional, prompt service.</li>
<li>Ensure ticket notes, statuses and next actions remain accurate and up to date.</li>
</ul>
Managed IT Services
<ul>
<li>Act as the initial point of contact for customer support queries.</li>
<li>Answer calls professionally and confidently.</li>
<li>Log, categorise and prioritise support tickets.</li>
<li>Allocate tickets to the appropriate technician.</li>
<li>Monitor outstanding tickets, customer responses and service deadlines.</li>
<li>Escalate urgent or high-impact issues appropriately.</li>
<li>Keep customers informed while their issue is being investigated.</li>
<li>Ensure no ticket or customer request is overlooked.</li>
</ul>
Essential requirements
<ul>
<li>Excellent spoken and written English.</li>
<li>The ability to comfortably hold a clear, natural and professional telephone conversation with customers is an absolute requirement.</li>
<li>Strong customer-service and communication skills.</li>
<li>Excellent computer skills and the ability to work efficiently across multiple systems.</li>
<li>Strong organisational skills and attention to detail.</li>
<li>Confidence managing competing priorities in a busy environment.</li>
<li>A proactive attitude—you must be comfortable following up with people and taking ownership until work is completed.</li>
<li>A reliable internet connection.</li>
<li>A dependable computer and a workspace with at least two monitors.</li>
</ul>
Experience with RepairShopr, Syncro or Autotask is a distinct advantage. Previous experience working for an IT support company, managed service provider, repair business or technical helpdesk would also be highly beneficial.
Equipment
You must already have a reliable computer and a minimum dual-monitor setup suitable for full-time work.
The successful candidate will be supplied with a company computer after completing six months in the position. Applicants must include a clear photograph of their current computer and workspace setup with their application.
Working arrangement
This is a dedicated, full-time role aligned with Irish business hours, which means working afternoon and evening hours in the Philippines.
We are looking for someone who can commit their full professional attention to this position. It is not suitable for someone simultaneously working another full-time job or attempting to manage several overlapping clients.
We value consistency, reliability and sustainable performance. We do not want someone exhausted from working multiple shifts.
Working hours
This is a full-time, Monday-to-Friday position.
Working hours are 5:00 a.m. to 2:00 p.m. Irish time, including a one-hour unpaid lunch break. This provides eight paid working hours per day.
Because Ireland changes between summer and winter time, the corresponding Philippine working hours will normally be:
<ul>
<li>12:00 p.m. to 9:00 p.m. Philippine time during Irish summer time.</li>
<li>1:00 p.m. to 10:00 p.m. Philippine time during Irish winter time.</li>
</ul>
The successful candidate must be available consistently throughout these hours and have a quiet, professional environment suitable for handling customer telephone calls.
Career development
This role will grow alongside the business. A successful Service Coordinator can expect increasing responsibility and the opportunity to develop into a senior coordination, service-desk management or operations role.
How to apply
Please include:
<ul>
<li>Your CV.</li>
<li>A brief description of your relevant customer-service, coordination or IT experience.</li>
<li>Details of any experience with RepairShopr, Syncro, Autotask or similar ticketing systems.</li>
<li>A photograph of your current computer and workspace, clearly showing your monitors.</li>
<li>A short voice or video introduction explaining why you would be suitable for the role.</li>
<li>Confirmation that you are available to work full-time during the required Irish business hours.</li>
<li>Confirmation that you are not currently committed to another overlapping full-time position.</li>
</ul>
Applications that do not include the requested information may not be considered.
Pay: Php60,000.00 - Php70,000.00 per month
Benefits:
<ul>
<li>Work from home</li>
</ul>
Application Question(s):
<ul>
<li>Are you available to work full-time, Monday–Friday, during Irish business hours (12:00pm–9:00pm Philippine time in summer, 1:00pm–10:00pm in winter?</li>
<li>Do you currently have your own reliable computer with at least two monitors?</li>
<li>Do you have a stable, reliable home internet connection suitable for handling customer phone calls?</li>
<li>Will this be your only full-time role? (We are not looking for someone juggling another full-time job or overlapping clients.)</li>
<li>Do you have a quiet, professional space suitable for taking customer calls?</li>
<li>Do you have experience with RepairShopr, Syncro, Autotask or similar ticketing systems? If yes, which and for how long?</li>
<li>Have you worked for an IT support company, MSP, repair business or technical helpdesk?</li>
</ul>
Experience:
<ul>
<li>Service coordination: 3 years (Required)</li>
</ul>
Work Location: Remote

Service Coordinator (Tech Repair & MSP)

Service Coordinator (Tech Repair & MSP)

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