Service Coordinator/Administrator (Part Time)

Looking for part-time work or returning the work force.

About the role
QMS Maintenance Pty Ltd is the service and maintenance division of Quadrant Mechanical Services Pty Ltd. We are seeking a proactive and highly organised Service Administrator/Coordinator to join our team based in our head office in Keysborough, VIC.

This is an excellent opportunity for someone seeking part-time work or returning to the workforce. You will provide essential administrative support to our Service Technicians and office-based management team. The role offers 16–20 hours per week with flexible working days to suit your availability.

What you'll be doing

Reporting directly to the Service Manager, your responsibilities will include:

• Providing administration and coordination support to the service team
• Assisting with the scheduling of Service Technicians
• Liaising with customers to provide job updates and follow-ups
• Creating and updating work orders
• Supporting the day-to-day operations of clients and technicians
• Coordinating with subcontractors and suppliers
• Closing out completed works and assisting with invoicing
• Managing paperless reporting through our cloud-based software, Aroflo (experience preferred but not essential)
• Updating information on client portals
• Delivering exceptional customer service

What we're looking for

• Previous experience in a similar administrative or coordination role, ideally within the HVAC, commercial services, or related industry
• Strong problem-solving and troubleshooting skills
• Ability to work both independently and collaboratively as part of a team
• Excellent attention to detail and a high standard of work
• Strong communication and customer service skills
• Commitment to safety and quality standards
• Proficiency in Microsoft Office applications

What we offer

At QMS Maintenance/Quadrant Mechanical Services, we are committed to providing a supportive, rewarding work environment and be part of a dynamic and experienced team.

• Competitive salary, negotiable based on experience
• Flexible working days and hours (16–20 hours per week)
• On-the-job training and development opportunities
• The chance to join an established, growing and supportive team
• Access to our Social Club

About us

Quadrant Mechanical Services is a leading provider of commercial and industrial HVAC services across Melbourne. Established in 2007, we have built a strong reputation for quality workmanship, exceptional customer service, and a commitment to continuous improvement. Our experienced team of technicians, engineers and project managers work collaboratively to deliver tailored solutions that meet our clients’ unique needs.

Apply now to become part of the team and take the next step in your career.