Service Coordinator/QMHS

Youth Service Coordinator/QMHS

• FT or PT, Monday-Friday

The Service Coordinator leads and coordinates the individualized, strength-based youth and family planning process for youth with complex needs. This role brings together youth, families, natural support, and service providers to create a team-based care plan that promotes stability, well-being, and success across life domains.

• Engage youth and families in culturally responsive, trauma-informed planning that values their voice and choice.
• Facilitate Child and Family Team (CFT) meetings involving families, service providers, school staff, and community members based on families’ requests.
• Develop and manage individualized wraparound care plans with measurable goals and outcomes.
• Coordinate services across systems (mental health, education, juvenile justice, social services, etc.) to reduce duplication and improve outcomes.
• Identify and mobilize natural supports (extended family, mentors, neighbors, etc.) to strengthen the youth’s support network.
• Monitor progress, follow up on action steps, and revise plans as needed.
• Advocate for youth and family needs in meetings and across systems.
• Maintain accurate documentation in compliance with agency, funder, and confidentiality standards.
• Attend supervision, team meetings, and ongoing training in wraparound principles and facilitation practices.

Qualified candidates must have:

• Bachelor’s or associates degree in social work, Psychology, Counseling, or related work experience required (Bachelor’s preferred). -OR-
• Three years’ experience in working with youth with an emotional disturbance
• 2+ years of experience working with youth and families with high needs, especially in community-based or systems navigation roles.
• Familiarity with wraparound principles, strength-based approaches, and family-driven care.
• Strong facilitation, communication, and problem-solving skills.
• Demonstrated ability to engage resistant or underserved families.
• Ability to work effectively with diverse populations and across service systems.
• Proficiency in case management documentation and outcome tracking.
• Valid OH driver’s license and reliable transportation and the ability to be covered under the MHS liability policy.

MHS provides CPR/First Aid and NVCI (CPI Blue) for all new staff, along with on-going education and on-the-job training opportunities.

All MHS candidates are required to have an Ohio BCI check (FBI check required if you have lived in Ohio for less than 5 years, or for working with children), 5-panel drug screen and residential candidates must have a 2 step TB (or proof of prior TB) upon conditional offer of employment.