Service Coordinator/Service Manager

Smart Joules

• Bengaluru, Karnataka, India
• Permanent
• Automation

Job Description:

The Service Coordinator/Service Manager role focuses on ensuring smooth coordination of field activities, preventive maintenance schedules, and SLA tracking.

Key responsibilities include developing service calendars and preventive maintenance schedules, managing operational expenditures, coordinating service milestones and budgets, and overseeing on-site services using service desk tools. The role also involves maintaining after-sales documentation, coordinating with the service team, managing inventory, developing escalation matrices, and coordinating vendor payments. Additionally, the role facilitates project transitions and ensures comprehensive documentation and client introductions.

Experience Range:

2 - 5 years

Educational Qualifications:

-Bachelor's Degree in Electrical Engineering , -Bachelor's Degree in Instrumentation Engineering , -Bachelor's Degree in Electronics Engineering

Job Responsibilities:

• Develop comprehensive service calendars for each project.

• Create detailed preventive maintenance schedules.

• Prepare Opex sheets to ensure cost-effective service maintainability.

• Coordinate service milestones, work plans, and budgets.

• Manage and monitor on-site services using service desk tools.

• Maintain updated service schedules and budgets.

• Ensure accurate after-sales documentation.

• Coordinate with and support the Service team.

• Manage hardware and instrument inventory.

• Develop and maintain an escalation matrix.

• Liaise with the purchase officer for vendor payments.

• Develop and foster strong vendor relationships.

• Facilitate smooth project handover/takeover.

• Provide final documentation and client introductions.

Skills Required:

Coordination , Preventive Maintenance , SLA Tracking , BMS , DDC , Temperature Sensors , Flow Meters , Pressure Sensors , Motorized Control Valves , VFDs , Communication Protocols , RS485 , BACnet , LONworks , LAN , Ethernet , Web Search , Email , Microsoft Word , Microsoft Excel , Microsoft PowerPoint , Communication Skills , Presentation Skills , Service Desk Tools , Documentation , Stakeholder Management , Inventory Management , Procurement , Escalation Management , Vendor Payment Coordination , Vendor Relationship Management , Budget Management , Opex Management

Candidate Attributes:

• Alignment with Company Values.

• Minimum of 2-5 years of experience in Building Management System (BMS) field instruments.

• Strong knowledge of major HVAC and energy systems.

• In-depth understanding and experience with various communication protocols.

• Strong computer skills, including proficiency in Web search, Email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.

• Fluent in English and Ability to deliver effective presentations to diverse audiences.

• Knowledge of key products, services, companies, and professionals within the BMS/IBMS sector.

Job Code: KL-EM35Z9WK

About Us

As our planet faces the alarming reality of warming temperatures, India is confronting a critical challenge: by 2030, heat stress events could cost the nation 34 million full-time jobs—equivalent to 5.8% of its working hours. In this context, HVAC systems are no longer a luxury but a fundamental necessity.

The escalating demand for cooling in India is projected to necessitate an additional 800 GW of power generation, exacerbating carbon emissions and accelerating climate change. With HVAC systems already accounting for up to 60% of energy costs, the people, the planet, and profit appear to be at cross-roads with each other, making it imperative to decouple the gridlock.

The answer to this impending conundrum lies in Energy Efficiency.
We are Smart Joules. And, we are pioneering the journey towards profitable decarbonization.

Why Us?

OUR VISION
To reduce 29 million tonnes of Co2 by 2030 by pioneering profitable decarbonization.

OUR MISSION
To make energy efficiency simple, substantial and profitable through cooling-as-a-service business models, intelligent automation technologies and efficiency-first processes, culture and values.