Service Crew (Cafe)

About the role

We're looking for YOU to embody our core value: Be Kind to Strangers.

We are looking for vibrant individuals to join our F&B team and ensure our guests have a good time. If you love F&B, have a big heart in hospitality, have a passion for coffee and love meeting people, we want to meet you!

Key responsibilities

• Ensure smooth guest experience for guests: from stepping into the living room, to getting their food accurately, within the promised time, to making them feel taken care of.

• Ensure cleanliness in the cafe area and its surrounding.

• Ensure the cleanliness of cutleries, crockeries and other items used during operations.

• Understand each item in the menu, make recommendations and ensure customers' satisfaction.

• Ensure all guests feel welcomed, comfortable and well taken care of.

• Greet customers in cheerful and welcoming manners, start a chat and engage with customers.

• Manage customers' expectations by listening and responding to their preferences or requests.

• Back-end preparation of food, cutleries, storage of items and food.

• Preparation of mise-en-plas for ready to eat meals.

• Manage unpleasant conversations and diffuse upset or uncomfortable customers.

About you

• Fluency in English is a must, as you will be handling international guests.

• Strong Communication Skills - greet customers in cheerful and welcoming manners, start a chat and engage with customers, display of pleasant non-verbal gestures.

• Strong social awareness and interpersonal skills, manage customers' expectations by listening and responding to their preference or requests.

• Coordination with service and kitchen team members. Because you won't be working alone, your collaboration skill is gold.

• Creative skills, thinking and acting extra miles to provide outstanding guest experience.

• Plus plus point ++: Having skills of managing unpleasant conversations, diffusing upset or uncomfortable (and sometimes, hangry) customers.

• Plus plus plus point +++: Fluency in other languages, including Sign language!

Benefits

• 5-day working week

• KPI-related attendance incentive

• Outpatient Medical Coverage

• Staff meals provided

• Uniform and its laundry provided

• Staff parking

• Overtime (if applicable)

• Near public transportation (MRT Bukit Bintang or Tun Razak Exchange station)

Position is only open to Malaysian and Malaysian Residents only. We thank you for the application, however we will only contact shortlisted candidates. You may consider your application to be unsuccessful should you not hear from us 30 days after your application.