Service Crew

Job Title: Front of House Staff (Entry Level)!

Weekday Rate: $13/hour
Weekend Rate: $15/hour Department: Front-of-House - F&B Department

Work Schedule: Minimum 3 days/week, 20 hours/week minimum, up to 35 hours/week

Location:

• Sentosa (Gold) - DRIM Korean Steakhouse
• Orchard: DRIM Korean Steakhouse
• Orchard: MODU SamGyeTang
• Orchard: Kimchi Dining
• Centrepoint: Song Gye Ok Chicken BBQ
• Telok Ayer: Song Gye Ok Chicken BBQ
• Amoy Street: MODU High
• UE square: WHUCHU
• Novena Square: SamSamSam
• Downtown Gallery: Katsu by Kyu

Overall Job Objectives:

We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group’s F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction.

ADVANCEMENT CRITERIA: Promotion to experienced server level based on schedule regularity, demonstrated menu expertise, storytelling skills, and customer engagement quality.

Core Responsibilities:

1. BUZZER & TABLE MANAGEMENT

• Clear and reset tables efficiently between seatings
• Maintain table cleanliness and proper setup throughout service
• Respond promptly to buzzer calls from customers

2. FOOD RUNNER DUTIES

• Deliver food from kitchen to tables accurately and promptly
• Learn menu items, ingredients, and preparation methods during food running
• Ensure proper presentation and temperature of all dishes

3. MENU MASTERY & TRAINING

• Study menu thoroughly including dish names, ingredients, and Korean terminology
• Participate in mandatory training sessions and tastings
• Pass role-play tests demonstrating menu knowledge and storytelling ability

4. PROGRESSION TO SERVER DUTIES

• Upon passing tests, begin taking customer orders

• Serve food and beverages with proper technique

• Engage with customers to enhance dining experience

5. CUSTOMER ENGAGEMENT

• Provide friendly, attentive service
• Answer basic menu questions accurately
• Support senior servers and team members

Job Specifications:

• Previous restaurant experience is an advantage
• Good communication skills.
• Able to work independently and demonstrate positive professionalism.
• Friendly, outgoing, and committed to delivering outstanding customer service.
• Flexibility to work shifts, including weekends and public holidays, based on business needs.
• Candidates must be legally eligible to work in Singapore. Work visa sponsorship is not provided for this role.

Key Deliverables:

• Efficient table turnover by clearing, resetting, and maintaining table cleanliness, while responding promptly to customer buzzer calls.
• Accurate and timely delivery of food from the kitchen to guests, ensuring correct orders, proper presentation, and appropriate temperature of all dishes.
• Demonstrated menu mastery through successful completion of training sessions, tastings, and role-play assessments covering dish knowledge and storytelling.
• Smooth transition to server duties by confidently taking orders, serving food and beverages with proper technique, and assisting in enhancing the overall dining experience.
• Consistent delivery of friendly and attentive customer service, accurately answering basic menu inquiries and actively supporting senior servers and team members.

Benefits of the role:

• Monthly variable sales incentive
• Annual completion bonus of 1 month salary (For Full-time if applicable)
• Medical coverage (For Full-time if applicable)
• Group discount (Dining & Salon)
• T⁠raining & Career Growth
• Opportunity to cross-rain at Overseas Outlets

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.

APPLY NOW!