Service Crew

Full-Time / 3-Months Contract / Part-Time options available. Please indicate accordingly when submitting your application.

The Service Crew is a customer-facing role at Birds of Paradise Gelato Boutique that works closely with the Boutique Supervisor in delivering delightful experiences to every customer, according to company’s standards.

RESPONSIBILITIES

• Punctual boutique opening; quick & complete closing
• Scooping of ice cream
• Greeting and engaging with customers with warmth and tact
• Cashiering
• Preparation of complementary products
• General cleaning & washing
• Maintaining high level of hygiene practices
• Creating a nurturing environment through positive language, feedback and teamwork
• Guide new service crew in the learning of technical skills and knowledge and inspire them to deliver their best
• Troubleshoot any issues that may arise with relevant technical knowledge and skills
• Assist or lead at ad hoc off-site events (e.g. weddings, live-scoop events
• Undertake ad-hoc duties as reasonably assigned from time to time

WE ARE LOOKING FOR SOMEONE WITH / WHO IS

• customer-centric attitude
• strong communication skills
• team player
• professionalism and integrity
• problem-solving skills
• adaptability and multi-tasking
• self-awareness
• an ambassador who believes in & embodies our brand vision, mission & values

REQUIREMENTS & QUALIFICATIONS

• Diploma or higher
• Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)
• Some relevant working experience preferred
• Full-Time shift work (9h work day, 5-day work week, including weekends & Public Holidays)
• Short-Term Contract and Part-Time options available (see below)

PART-TIME OPTION

• 6h work day, 4-day or 5-day work week

SHORT-TERM CONTRACT OPTION

• 9h work day, 5-day work week, 3- or 4-month contract option

Birds of Paradise is Singapore's only Michelin-recognised gelato boutique, built on a decade of craft, community, and the quiet pursuit of doing things well. We delight in creating gelato of the finest quality, inspired by the botanical flavours of nature. From our ingredients to our in-boutique experience, every detail is considered — and as we grow into new markets and new opportunities, we're looking for people who bring that same standard to everything they do.
At Birds of Paradise, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.
Vision: To make the world a better place through creating world-class gelato experiences

Mission: Delight our customers, Care for our staff, Contribute to community
Workplace: Across Singapore

Job Type: fulltime

Education: No education required

Work location: On-site