Service Crew

The Service Crew Member is a versatile role designed to meet the operational needs of the business. This position involves rotating responsibilities across three key stations: Cashier, Dispatch, and Kitchen. The Service Crew ensure smooth daily operations and maintain a high standard of customer service, and adheres to company policies and procedures. This role is non-managerial and non-supervisory, focusing on hands-on support within the team.

Key Responsibilities:

Cashier Station:

• Greet customers warmly and take orders efficiently.
• Process payment accurately using the cash register and manage cash transactions securely.
• Ensure the integrity of the cash register by accounting for all transactions and preventing losses.
• Maintain a clean, organized, and well-stocked cashier station.
• Upsell menu items, enhancing their dining experience.
• Provide exceptional customer service, address customer inquiries, and resolve issues promptly.

Dispatch Station:

• Coordinate with kitchen staff to ensure timely and accurate preparation of orders.
• Package takeout orders efficiently, ensuring that all items are included and properly labeled.
• Verify delivery orders for accuracy and communicate with delivery drivers to ensure proper handoff.
• Maintained a clean and organized dispatch area, ready for the next order cycle.
• Handle custom interactions related to takeout and delivery, ensuring a positive experience.

Kitchen Station:

• Assist kitchen lead with preparation, following established recipes and procedures.
• Prepare ingredients and manage inventory to ensure efficient kitchen operations.
• Maintain a clean a sanitary kitchen environment, adhering to food safety regulations.
• Monitor food quality and preparations, ensuring all dishes meet safety regulations.
• Accurately account for all ingredients used in preparation.
• Support the kitchen team in maintaining productivity during peak hours.

Rotation Schedule:

• The Service Crew Members will rotate between the Cashier, Dispatch, and Kitchen stations as scheduled by the team leader/ supervisor/ Store Manager.
• The rotation schedule is designed to ensure that all crew members are proficient in each station and can adapt to varying operational needs.
• Any changes to the rotation schedule should be communicated to the immediate supervisor for approval.

EARN AS MUCH AS 20K PER MONTH

• Basic Wage + Service Charge upon completion of training