Service Crew

About the role

We are seeking a Service Crew to join the team at Pastaney Restaurant in Kuching, Sarawak. This is a full-time position that plays a vital role in delivering exceptional dining experiences to our guests. As a Service Crew member, you will be the face of our restaurant, responsible for providing attentive, professional service whilst maintaining the highest standards of hospitality. Your contributions will directly impact guest satisfaction and the overall success of our establishment.

What you'll be doing

• Greeting guests warmly and seating them at their designated tables in a timely manner
• Taking accurate food and beverage orders whilst providing knowledgeable recommendations from our menu
• Serving food and beverages promptly and courteously, ensuring items are delivered to the correct guests
• Maintaining awareness of table status and guest needs throughout their dining experience
• Processing payments and handling cash or card transactions accurately
• Clearing and resetting tables efficiently between service periods
• Restocking service stations with necessary supplies and ensuring dining areas remain clean and organised
• Communicating effectively with kitchen and bar staff to ensure smooth service operations
• Addressing guest concerns and complaints professionally and escalating issues when necessary
• Adhering to food safety and hygiene standards at all times

What we're looking for

• Previous experience in a restaurant, café or hospitality environment is highly desirable
• Excellent communication and interpersonal skills with the ability to engage guests in a friendly and professional manner
• Strong attention to detail and the ability to process orders accurately
• Physical stamina to work on your feet for extended periods and the ability to carry multiple items safely
• A positive attitude, reliability and the ability to work effectively as part of a team
• Basic numeracy skills for handling transactions and cash handling
• Knowledge of food and beverage service standards is preferred
• Flexibility to work shifts including evenings, weekends and public holidays as required

What we offer

At Pastaney Restaurant, we value our staff and are committed to creating a welcoming and supportive workplace. We offer competitive remuneration, staff meal benefits, and opportunities for career development within the hospitality sector. We believe in investing in our team members and providing training to help you develop your skills and progress within the organisation. A positive work environment, team camaraderie and the satisfaction of delivering outstanding service to our guests are key aspects of working with us.

About us

Pastaney Restaurant is a cherished dining destination in Kuching, Sarawak, dedicated to providing authentic culinary experiences and exceptional hospitality to our guests. Our restaurant celebrates quality cuisine, warm service and a welcoming atmosphere where every guest feels valued. We take pride in our team's commitment to excellence and our reputation as a preferred restaurant in the local community. We are passionate about creating memorable dining moments and maintaining the highest standards of service and food quality.

Ready to join our team?

If you are enthusiastic about hospitality and ready to deliver outstanding service, we would like to hear from you. Please apply now with your resume and a brief cover letter highlighting your relevant experience and why you would be an excellent addition to Pastaney Restaurant.