SERVICE CREW

About the role

The Service Crew is responsible for providing excellent customer service and ensuring that guests have a safe, enjoyable, and memorable experience at FantasyWorld. The role involves assisting guests, monitoring play areas, maintaining cleanliness, handling customer transactions when assigned, and supporting daily store operations.

Key responsibilities

• Welcome and assist guests in a friendly, courteous, and professional manner
• Provide information about attractions, activities, and facility rules
• Monitor assigned play areas to ensure guests follow safety rules and regulations
• Provide instructions to guests regarding the proper use of playground equipment and attractions
• Immediately report accidents, injuries, damaged equipment, and safety hazards to the OIC
• Handle ticketing, admission, cashiering, and POS transactions when assigned
• Maintain the cleanliness and organization of play areas, customer waiting areas, and other assigned sections
• Handle customer complaints professionally and refer unresolved issues to the Officer-in-Charge or Store Manager
• Follow company policies, standard operating procedures, and workplace rules
• Perform other duties assigned by the OIC, Store Manager, or management

About you

• At least a Senior High School graduate; college-level applicants and graduates are welcome to apply
• Experience in customer service, retail, hospitality, or entertainment operations is an advantage
• Friendly, approachable, patient, and customer-oriented
• Good communication and interpersonal skills
• Comfortable interacting with children, parents, and families
• Responsible, trustworthy, and attentive to detail
• Physically able to stand or move around for extended periods
• Willing to work on shifting schedules, weekends, and holidays
• Able to work effectively in a team and follow instructions
• Customer service and guest relations, safety awareness, teamwork and coordination, problem-solving and complaint handling