Service Crew [Loyang]

SUMMARY:

As a Service Crew member at Oak & Ember, you will welcome guests into our Loyang establishment, guide them through our smoked meat menu, and deliver prompt, attentive table service. You will play a key role in setting up service stations, managing table turnarounds, and ensuring every diner feels right at home. This position is ideal for a warm, team-oriented individual who takes pride in great hospitality and thrives in a vibrant, fast-paced dining environment.

Key Responsibilities:

• Prepare drinks according to recipe
• Greet guests upon their arrival and advise on table QR code ordering
• Assist guests with baby chair and/or wheelchair requirements
• Take order over the counter and handle payment collection
• Upsell additional items to increase revenue and enhance guests’ experience
• Serve drink and food orders promptly and accurately
• Cleaning and setting tables in preparation for new guests
• Set-up and clearing of restaurant before and after service, depending on shift assigned
• Prepare and replenish stations before shift starts
• Maintenance of restaurant cleanliness and workstations
• Perform opening duties and closing duties as per SOP
• Attend to guests with their requests promptly and check on guests overall dine-in experience
• Assisting with basic food preparation tasks, such as assembling salads or desserts, as needed
• Assist guests with enquiries and recommend dishes based on preferences and menu offerings
• Ad-hoc duties assigned by manager on duty

Job Requirements:

• Previous experience in similar role preferred but not required
• Excellent communication and customer service skills
• Ability to work effectively in a fast-paced environment
• Basic hygiene and safety consciousness
• Possess a positive working attitude
• Ability to work in a team
• Ability to work flexible hours, including evenings, weekends, and holidays