Service Crew (Part-time)

Job Title: Server (Part-time)

• Job Level: Experienced
• Department: F&B Operations
• Weekday Rate: $15/hour
• Weekend Rate: $18/hour to 20/hour
• Schedule: Minimum 3 days/week, 20 hours/week minimum, up to 35 hours/week

Overall Job Objectives:

We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group’s F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction.

Key responsibilities:

1. INITIAL TRAINING (Fresh Joiners)

Begin with buzzer clearing and food runner duties

Complete thorough menu learning and storytelling training

Demonstrate comprehensive understanding of all menu items

2. STATION MANAGEMENT

Manage entire station independently with minimal supervision

Handle multiple tables simultaneously with efficiency

Maintain high service standards throughout shift

3. SALES & CUSTOMER ENGAGEMENT

Drive upselling through menu knowledge and recommendations

Engage authentically with every customer at assigned station

Tell compelling stories about dishes, ingredients, and Korean dining culture

Create memorable dining experiences that encourage repeat visits

4. MENTORSHIP & TEAM DEVELOPMENT

Buddy and train new entry-level servers

Share menu knowledge and service techniques

Model excellent customer engagement and professionalism

5. OPERATIONAL EXCELLENCE

Maintain station organization and cleanliness

Coordinate with kitchen and support staff effectively

Handle customer concerns professionally and proactively

Qualifications of the role:

• 1+ year experience at a reputable restaurant
• With Good communication skills
• Able to work independently and demonstrate positive energy.
• Friendly, outgoing, and dedicated to delivering outstanding customer service.
• Flexibility to work shifts, including weekends and public holidays, based on business needs.

Key Deliverables:

• Greet and host guests warmly while ensuring exceptional customer service and satisfaction.
• Be knowledgeable about the outlet’s products/services and assist in promoting and upselling them.
• Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively.
• Escalate guest issues to superiors promptly and suggest service improvements where possible.
• Represent the brand with professional grooming and positive interaction.

Benefits of the role:

• Career advancement and promotion
• Annual completion bonus of 1 month salary (For Full-time if applicable)
• Medical coverage (For Full-time if applicable)
• Group discount (Dining & Salon)
• Opportunity to cross-rain at Overseas Outlets

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.

You may visit our website to learn more about us:

APPLY NOW!

Pay: $15.00 - $20.00 per hour

Expected hours: 24.0 per week

Benefits:

• Flexible schedule
• Food provided

Work Location: In person