Service Customer Care Representative

About the Role
We are seeking a proactive and detail-oriented Service Customer Care Representative to join our dynamic Service Department. In this pivotal role, you will be the first point of contact for customers and Service Technicians, ensuring smooth coordination of service requests and accurate invoicing. Your contribution will directly impact customer satisfaction and the efficiency of our aftermarket services.

Requirements

Key Responsibilities

• Receive, log, and coordinate customer service and maintenance requests
• Dispatch and support field technicians, ensuring efficient scheduling and communication
• Process and verify work orders, parts, and labour for invoicing accuracy
• Maintain and update service and maintenance agreements
• Monitor compliance with service procedures, time tracking, and reporting requirements
• Liaise with Parts, Rental, and Sales teams to coordinate joint activities
• Provide general administrative and reporting support to the Service Department

Skills & Experience

• Minimum of 2 years’ experience (ideally 2–3 years) in service administration, customer service, or a similar coordination role
• Strong attention to detail and accuracy in data entry and invoicing
• Clear and confident communication skills, both written and verbal
• Strong organisational and time management skills
• A proactive, customer-focused approach
• Competence in Microsoft Office applications (Outlook, Excel, Word)

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.