Service Delivery Change Manager

Job highlights

• Strong proficiency in the SDPR platforms and process-oriented mindset for systematic follow-up

• IT education (Bachelors degree in IT or equivalent experience) with a strong understanding of infrastructure and application development

• As a Change Manager at Worldline,you will be the guardian of the customer experience for the operational services delivered by IT

• Job Description.

• Service Delivery Change Manager.

• The Opportunity.

• As a Change Manager at Worldline, you will be the guardian of the customer experience for the operational services delivered by IT.

• Reporting directly to the SDPR Tribe Lead, you will balance potential impact and business needs, ensuring platform stability while facilitating necessary changes and overseeing service level management.

• Day-to-Day Responsibilities.

• Coordinate the Change Management process, assessing potential impact and risk while ensuring platform stability.

• Facilitate changes by responding to business needs, organizing activities, and collaborating with dedicated resources.

• Maintain oversight of service level management and reporting, ensuring that commitments to customers are met, especially for VIP accounts.

• Provide regular management reporting with recommendations for service improvements regarding Change and Release Management.

• Manage the Service Catalogue for SDPR to align with internal client requirements.

• Collaborate with Change and Release Managers, project managers, and technical teams to ensure thorough documentation and knowledge transfer for changes.

• Assist with SLA reviews and propose improved frameworks to enhance negotiations.

• Who Are We Looking For.

• We look for big thinkers.

• People who can drive positive change, step up and show whats next people with passion, can-do attitude, and a hunger to learn and grow.

• In practice, this means Proven experience coordinating efforts across multiple teams to effectively manage changes with minimal impact.

• Strong proficiency in the SDPR platforms and process-oriented mindset for systematic follow-up.

• Excellent negotiation skills and the ability to influence priorities of IT support teams.

• 6 to 12 Years of exp in Change management.

• IT education (Bachelor's degree in IT or equivalent experience) with a strong understanding of infrastructure and application development.

• Fluency in English and proficiency in French or Dutch; additional languages are a plus.

• Natural interpersonal skills with a focus on results and problem-solving.

• Ability to manage difficult situations calmly and effectively, adapting communication styles to different audiences.

• Strong analytical skills and commitment to process improvement.

• Perks & Benefits.

• Flexible working hours.

• Hybrid working options available.

• Comprehensive health insurance.

• Support for continuous learning and development opportunities.

• Shape the evolution.

• We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey.

• People with passion, can-do attitude, and a hunger to learn and grow.

• Here youll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society.

• With our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career wherever you decide to go.

• Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

• Learn more about life at Worldline at jobs.

• worldline.

• com.

• We are proud to be an Equal Opportunity employer.

• We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.