Service Delivery Coordinator

Our client is looking for someone early in their career who has the right mix of personality, customer focus, organisation, and administrative capability.

The successful candidate will be the primary point of contact for key managed service customers, initially Telco and Utilities, with the expectation that the customer portfolio will grow over time. This is a fantastic opportunity for someone with genuine people skills, who wants a career in sales, service delivery or Telco delivery. 

We are looking for someone who:

• Has an engaging personality and enjoys building strong customer relationships.
• Is highly organised with excellent administration and reporting skills.
• Has good commercial awareness and can communicate confidently with both customers and internal stakeholders.
• Is comfortable taking ownership and coordinating activities during service incidents.

The role is a balance of customer engagement and administration. A significant portion of the role involves:

• Preparing customer reports.
• Reviewing and maintaining Service Level Agreements (SLAs).
• Monitoring service performance.
• Coordinating customer communications.

Internally, during major incidents, the role is also responsible for keeping the Senior Leadership Team informed via Microsoft Teams and acting as the central communication point between operational teams, leadership, and the customer.

The role is Monday to Friday, 40 hours per week. However, the successful candidate will need to be available to support communications during significant service outages, which may occasionally require work outside normal business hours. Get in touch with the team to discuss the details. 

Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.